Public Safety Services Representative

At Houston Methodist, the Public Safety Services Representative position is responsible for providing customer service support for the Public Safety/Security department through the creation and issuance of ID badges and access clearances. This position monitors and validates access/badge requests and provides access as appropriate. The Public Safety Services Representative position provides other service related duties such as: maintaining equipment and supplies related to the badge creation and assisting security services, as needed. This position ensures the ability to check out keys from the electronic key system by supporting customers to self enroll.

Requirements:

Qualifications:

LICENSES AND CERTIFICATIONS - REQUIRED

• DL - Driver License - State Licensure within 90 days AND
• NVCRISIS - Nonviolent Crisis Intervention (CPI) within 60 days AND
• SECUR-N - Security Officer Non-Commissioned- State Licensure within 14 days

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Must possess strong customer service skills and professionally communicate and interact with staff and visitors

• Proficient computer skills, including but not limited to, Microsoft Office software including PowerPoint, Word, Excel and Webmail

• Ability to understand and work with technical security systems, hardware and software

• Must be able to handle and prioritize multiple tasks and function calmly in stressful situations, including handling of, or exposure to confidential/sensitive information

• Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist Clear Lake Hospital is committed to leading medicine in Clear Lake and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, service and innovation. Houston Methodist Clear Lake provides a broad spectrum of adult, pediatric, medical and surgical care. It is an accredited chest pain center and acute stroke-ready designated through DNV. Houston Methodist Clear Lake offers advanced inpatient and outpatient services, including state-of-the-art imaging; childbirth center with a level II neonatal intensive care unit; minimally invasive surgery; cancer center; neurology and spine care; heart and vascular care; bariatric and digestive care; emergency care; primary care; rehabilitation services; and comprehensive orthopedics and sports medicine.

Houston Methodist is an Equal Opportunity Employer.