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JOB DETAILS

Technical Analyst I (NTW)

Job Ref: 23949

Talent Area: IT/Telecommunications

Location:
Houston Methodist Willowbrook Hospital
Houston, TX 77070

Area/Department: IT - Willowbrook Field Ops

Employment Type: Regular

Job Type: Full-Time

Organization: Houston Methodist

Work Shift: DAY

Work Week: M - F


Company Profile

Houston Methodist Willowbrook Hospital opened its doors to Northwest Houston in December 2000. In May 2010, a major expansion on the 52-acre campus doubled the size of the hospital, brining more expertise, more state-of-the-art technology and more specialized care to the community. With 251 licensed beds, 14 operating rooms and over 1,400 employees, Houston Methodist Willowbrook Hospital was specifically designed to provide comprehensive, personalized care for the community.


Job Summary

JOB SUMMARY
The person in this position is accountable for ensuring continuity of computer services for computer users by providing the knowledge necessary to implement computer software, hardware and network products and resolve technical problems.

PATIENT AGE GROUP SERVED
Not Applicable

DUTIES AND RESPONSIBILITIES
Support the hospital¿s goals and objectives.  Identify and resolve computer hardware, software and peripheral problems as reported.

Document, track and follow-up on all inquiries, incidents, problems and service requests as assigned.  Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Work with other IT personnel within the IT Division to solve end user problems as needed.  Escalate difficult problems as appropriate while remaining in contact with the customer until acceptable resolution occurs.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Assists on project implementations and system upgrades as needed.

Demonstrates the components of the ICARE values statement (Integrity, Compassion, Accountability, Respect, Excellence).

Demonstrate ServicePride standards (smiles and makes eye contact; greets each patient and visitor; seeks out patient and visitor contact; displays appropriate body language at all times; take 5 minutes each day to go above and beyond for one patient or visitor; honors diversity.

Respond to requests in a friendly, cooperative manner.  Demonstrate proper and professional telephone and personal etiquette.  Demonstrate effective listening and communication skills.  Provide superior customer service.

Follow all safety rules while on the job.  Reports all accidents promptly and corrects minor safety hazards.  Communicates with peers and management regarding any hazards identified in the workplace.

Performs other duties as assigned.


EDUCATION REQUIREMENTS
Associates Degree Required / Bachelors Degree Preferred

EXPERIENCE REQUIREMENTS
Minimum of 2 years of IT related experience

CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
None

SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Demonstrate proficiency with a variety of technologies and troubleshooting, including but not limited to Microsoft OS, Microsoft applications, computer hardware, TCP/IP and other network/server technologies.

Demonstrate proficiency to perform installation/moves/changes for computing, printing, network, server, and telecommunication equipment.

Poses good communication skills with the ability to listen well to others and communicate technical information to non-technical customers.

Demonstrate proficiency in simultaneously managing projects and assignments.

Should poses ability to positively motivate peers in order to meet project goals and time lines.


Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of  race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor – priority referral Protected Veterans requested.