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JOB DETAILS

Secretary III

Job Ref: 24105

Talent Area: Unit Secretary

Location:
Houston Methodist Specialty Physician Group
Houston, TX 77030

Area/Department: Rad Oncology - Physicist TMH

Employment Type: Regular

Job Type: Full-Time

Organization: Houston Methodist

Work Shift: DAY

Work Week: M - F


Company Profile

Houston Methodist Specialty Physician Group - As one of the nation’s leading hospitals and academic medical centers Houston Methodist has brought together some of the nation’s leading experts in multiple specialties to serve our patients.  As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow.  This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care.  Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.


Job Summary


JOB SUMMARY
Perform secretarial duties that require experience, skill and knowledge of organizational policies and pratices. Prepare correspondence, memoranda, reports etc. Screen telephone calls, receive and direct visitors, resolve routine inquiries. Schedule and maintain calendar of appointments, meetings and travel itineraries and coordinate related arrangements. Assist Director in creation of presentation materials as needed.


HOUSTON METHODIST EXPERIENCE EXPECTATIONS

I. Provide personalized care and service by consistently demonstrating our I CARE values:

INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. 

II. Focuses on patient/customer safety
III. Delivers personalized service using HM Service Standards
IV. Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
V. Intentionally rounds with patients/customers to ensure their needs are being met
VI. Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES
Duties and Responsibilities are cross-referenced to Houston Methodist¿s Pillars of Excellence and will be transferred to the Performance Evaluation.

PEOPLE 30%
1. Answers telephones, troubleshoots and direct calls to the appropriate person in a professional manner.
2. Perform routine duties associated with specific department core functions/services
3. Deliver documents to other departments for signature and arrange pickup

SERVICE 30%
1. Types various correspondence including letters, memos and various other department communications.
2. Assist with maintaining office equipment and calls for service as needed
3. Organizes details of calendars. Includes prioritizing, maintenance and control of meeting schedules

QUALITY/SAFETY 15%
1. Must be knowledgeable on where to access information both in the department and within the institution to support the department
2. Maintains and achieves the highest standards of quality, delivery of care and service

FINANCE 15%
1. Orders department supplies assure adequate stock, avoiding excessive purchases
2. Processes incoming invoices, verifying charges and expenses

GROWTH/INNOVATION 10%
1. Monitors processes and work flow across front desk and recommends changes improve efficiency/quality
2. Demonstrates adaptability and flexibility in the face of changing demands.

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned.  Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.


Distinguishing Characteristics
Secretary III :
1. Duties and tasks reflect substantial variety and complexity.
2. Assignments are broad in nature and usually require originality and ingenuity.
3. May serve as a resource to others in the resolution of complex problems and issues.

EDUCATION REQUIREMENTS
High School Diploma or G.E.D. equivalent.

EXPERIENCE REQUIREMENTS
Five or more years of secretarial experience.


CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
None

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Please add additional knowledge, skills and abilities required to perform the essential functions.

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
Knowledge of standard office equipment
Computer skills with proficiency in WINDOWS and Microsoft Office products


Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of  race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor – priority referral Protected Veterans requested.