Houston Methodist Logo


Job Ref: 25672

Talent Area: Professional

Houston Methodist Hospital
Houston, TX 77030

Area/Department: HMG-Patient Fin Services

Employment Type: Regular

Job Type: Full-Time

Organization: Houston Methodist

Work Shift: DAY

Work Week: M - F

Company Profile

With its clinical excellence, compassionate care and world-class physicians, every year Houston Methodist and its physicians treat more than 7,200 international patients from more than 90 countries. In addition to international patient care, Houston Methodist Global Health Care Services’ consulting and education divisions provide advisory services and training and development to health care organizations around the world.

Job Summary

Perform the daily tasks of the Finance Office for Methodist International and ensures the operation of an efficient and effective billing and collections office that supports the department’s mission and business development plan.



Describe the age group of primary customers/patients served if applicable to this position.


€ Not applicable                                              € School Age (6-12 years)

€ Neonate (Birth to 28 days)                          € Adolescence (12-18 years)

€ Infants/Toddlers (29 days to 18 months)     þ Young Adult (19-40 Years)

€ Toddler (18 months to 3 years)                   þ Middle Adult (40-65 Years)

€ Preschooler (3-6 years)                               þ Mature Adult (65 years and older)



System and department specific ICARE values


INTEGRITY: We are honest and ethical in all we say and do.

COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.

ACCOUNTABILITY: We hold ourselves accountable for all our actions.

RESPECT: We treat every individual as a person of worth, dignity, and value.

EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.



Duties and Responsibilities are cross-referenced to the hospital’s Pillars of Excellence and will be transferred to Performance Evaluation.


PEOPLE (25%)

  1. Serve as the liaison for Management through effective communication and accurate reporting (EF)
  2. Understand the concept of culture and its effect on healthcare outcomes (EF)
  3. Balance the role of a collector while demonstrating compassion for patients’ financial and health conditions (EF)



1.Consolidate bills in a timely manner according to departmental guidelines, and including all pertinent documents required by guarantor (EF)

2.Maintain consistent and regular communication with guarantors through varying methods to follow up on receipt of claims and bills, and to resolve outstanding account balances (EF)

3.Support the activities of Houston Methodist International Finance Services Department by maximizing the daily activities of registration, verifications, billing and collections. (EF)

4.Work assigned accounts using reports and utilizing follow-up guidelines and appropriate tickle time/activity codes to ensure timely processing of claims (EF)



  1. Transfer knowledge to Global department staff, patients, and partners, and provides procedures for accurate billing, collection and accounting procedures. (EF)
  2. Understand and recognize legal and liability considerations of maintaining confidentiality and addressing situations of necessary information disclosure; including confidentiality and mandated reporting information  (EF)

3.Demonstrate the components of the I CARE values statement and complies with Business Practices standards for performance (EF)

4.Demonstrate all safety rules while on the job.  Reports accidents promptly and corrects minor safety hazards



1.Record and maintain daily payment status information by guarantor including related information per department protocol and present information to Management upon request (EF)

2.Organize daily activities of the International Finance Services Department and provides prompt internal and external problem resolution (EF)

3.Provide consistent, quality work that ensures the accuracy and efficiency of the International Finance Services Department that enhances the international patient experience at Houston Methodist Hospital (EF)



  1. Lead initiatives when needed to assume alternating roles and responsibilities within the Finance Office (EF)
  2. Participate in development and implementation of goals and objectives for the Finance Office and leads the implementation of work plans and policies and procedures (EF)
  3. Understand that continuing education and self-development are needed to continue to improve performance.
  4. Proactively seek understanding on how service and revenue cycle lines work within Houston Methodist Hospital


This position description is not intended to be all inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. The Methodist Hospital reserves the right to revise or change job duties and responsibilities as the need arises.


Bachelor’s Degree in Business, Accounting, Health Care or related field



1.    5 years accounts receivable experience and hospital billing and collections   


2.    Leadership and supervisory experience preferred






1.         Fluency in at least one other language.

2.         Analytical thinking and complex problem solving.

3.         Strong customer service and communication skills.



Activity Checklist attached (see below)



Normal office setting

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of  race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor – priority referral Protected Veterans requested.