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JOB DETAILS

Applications Analyst II - Epic Ambulatory

Job Ref: 25903

Talent Area: IT/Telecommunications

Location:
Corporate
Houston, TX 77054

Area/Department: Provider Solutions

Employment Type: Regular

Job Type: Full-Time

Organization: Houston Methodist

Work Shift: DAY

Work Week: M - F


Company Profile

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of 7 hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center and six community hospitals throughout the greater Houston metropolitan area.  HM also includes a research institute, a global business division, numerous physician practices and several free standing emergency rooms and outpatient facilities.  Overall, HM employs over 20,000 employees.   FORBES magazine has placed Houston Methodist on its annual list of Best Employers in 2016.  Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.


Job Summary

JOB SUMMARY

The Application Analyst II is responsible for intermediate level support and configuration of assigned applications. The position entails assisting, training and supporting customers with the operation and administration of systems. The Application Analyst II possesses the skills to troubleshoot problems and work with vendors. The Application Analyst II works with customers to enhance their understanding of available tools to enhance operational efficiencies. Responsibilities may include creating documentation and assisting other IT groups and teams with issues and problems. The Application Analyst II is charged with ensuring the services provided contribute to the successful accomplishment of the mission of the department. The Application Analyst II possess intermediate technical expertise to support specific healthcare applications. The Analyst II will cross train to become proficient in multiple applications. The Application Analyst II applies skills in line with TMHS values and goals, to assure the efficient, effective and consistent delivery of high quality IT services.   

 

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

 

  1. Provide personalized care and service by consistently demonstrating our I CARE values:

 

INTEGRITY: We are honest and ethical in all we say and do.

COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.

ACCOUNTABILITY: We hold ourselves accountable for all our actions.

RESPECT: We treat every individual as a person of worth, dignity, and value.

EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. 

 

  1. Focuses on patient/customer safety
  2. Delivers personalized service using HM Service Standards
  3. Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
  4. Intentionally rounds with patients/customers to ensure their needs are being met
  5. Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

 

PRIMARY JOB RESPONSIBILITIES

Duties and Responsibilities are cross-referenced to Houston Methodist’s Pillars of Excellence and will be transferred to the Performance Evaluation.

 

PEOPLE (30%)

1.Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.

2.Clearly articulate ideas and thoughts through written and verbal communications.

3.Establishes effective working relationship with clients.

4.Leads and facilitates meetings as well as develops meeting objectives, agendas and action items. 

5.Shares acquired skills with team members through documentation and training.

 

SERVICE (30%)

1.Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.

2.Adheres to system, division and department policies, procedures, guidelines and standards.

3.Understands the workflow of interface message types such as ADT, Orders and Results to and from clinical applications.

QUALITY/SAFETY (30%)

 

1.Provide Technical Support for Applications Assigned

 

FINANCE (5%)

1.Establishes responsible deadlines and personal work plans and manages time effectively.

2.Accurately completes and submits status reports in a timely manner

3.Prioritizes issue resolution, work requests and tasks effectively.  

GROWTH/INNOVATION  (5%)

1.Problem solves and generates innovative solutions in conjunction with customers, vendors, and Information Technology

2.Anticipates client needs before they arise and communicates them to Team Lead or Manager for solution development

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned.  Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

 

EDUCATION REQUIREMENTS

 

Bachelor’s degree in Computer Science, Programming, Business Administration, or an equivalent field or formal education in related field with professional certifications.

 

EXPERIENCE REQUIREMENTS

 

3+ years of experience in Healthcare with IT Experience preferred.

 


Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of  race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor – priority referral Protected Veterans requested.