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Lab Service Center Representative - Days

Job Ref: 26323

Talent Area: Laboratory

Houston Methodist Sugar Land Hospital
Sugar Land, TX 77479

Area/Department: Laboratory-Inhouse

Employment Type: Regular

Job Type: Full-Time

Organization: Houston Methodist

Work Shift: DAY

Work Week: M - F; 9:30am - 6:00pm

Company Profile

Since 1998, Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. With 243 licensed beds, 20 operating rooms and over 1,900 employees, Houston Methodist Sugar Land Hospital was designed to provide comprehensive, personalized care for the community.

Job Summary

DUTIES AND RESPONSIBILITIES      1. Demonstrates knowledge and comptentency using the information system to accurately register patients as indicated on the requisition. Demonstrates comptentency in choosing the correct patient account and distinguishes institutional accounts from regular patient accounts. Obtains and inputs demographic and insurance information for all patients registered. Uses appropriate registration types and diagnosis codes. Identifies and assigns correct medical record numbers. Indicates all unique insurance information, financial requirements and payments, if applicable.  2. Uses the information system to thoroughly and accurately order tests as indicated on the requisition including footnotes, comments, order priorities, physician names, patient location, collection information, etc. Demonstrates a working knowledge of specimen`s requirements for testing such as serum, plasma or whole blood, tissue and body fluids.  3. Maintains all faxed and standing orders and requests physician orders when needed. Scans all of the patient requisitions into the imaging system. Effectively uses ¿downtime¿ procedures when the Laboratory Information System or HIS is unavailable so that patient services are not interrupted. Maintains thorough and complete documentation of work performed. Places Tech ID on all requisitions or lab orders handled. Files requisitions, reports and other pathology materials.  4. Processes specimens according to procedure for samples tested on-site as well as at  samples forwarded to referral laboratories. Stat samples are handled expeditiously. Labels all aliquots and/or slides/blocks carefully and stores processed specimens at proper temperature.  5. Performs limited testing, equipment maintenanceand/or quality control under supervision. Keep work area neat, clean and well stocked.  6. Ensures specimens are transported to the laboratory and other designated sites for testing purposes.  7. Answers the telephone and handle inquiries (e.g. provision of results by fax) by physicians` offices and laboratories. Ph1s are answered promptly using clear speech, good lis10ing skills and professional language. Utilizes ¿readback¿ guidelines when taking verbal orders. Communicates clearly and professionally with patients, nurses, physicians, visitors, and coworkers in a courteous, friendly, and helpful manner.  8. Recognizes problem occurrences, identifies causes, and takes corrective action to solve basic problems. Consults Tech-in-Charge, Manager, or Director if no present criteria are available. Readily implements new and revised procedures.  9. Demonstrates the componets of the I CARE values statement (Integrity, Compassion, Accountability, Respect, and Excellence). 10. Demonstrates Customer Service standards (e.g. smiles and makes eye contact; greets each patient and visitor; seeks out patient and visitor contact; displays appropriate body language at all times; takes 5 minutes each day to go above and beyond for 1 patient or visitor; honors diversity; thanks every customer).   11. Follows all safety rules while on the job. Reports all accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace.   12. Performs other duties as assigned. Utilizes spare time to seek out and complete extra tasks     

EDUCATION REQUIREMENTS: High School Diploma or GED equivalent required.      

EXPERIENCE REQUIREMENTS: Previous data entry experience required; Phlebotomy experience is required; minimum 1 yr in an acute care hospital or outpatient setting.     


SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Good communication skills and interpersonal skills required.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of  race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor – priority referral Protected Veterans requested.