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JOB DETAILS

Manager, Public Safety

Job Ref: 26965

Talent Area: Security

Location:
Houston Methodist The Woodlands
The Woodlands, TX 77385

Area/Department: Facilities-Security Services

Employment Type: Regular

Job Type: Full-Time

Organization: Houston Methodist

Work Shift: DAY

Work Week: M - F


Company Profile

Houston Methodist The Woodlands will be the eighth in the Houston Methodist system, offering The Woodlands community a full-service, acute care hospital with many of the same services as our flagship hospital in the Texas Medical Center. The $380 million campus will feature a new 187-bed, 470,000-square-foot facility. 

Houston Methodist The Woodlands Hospital, located at the intersection of TX 242 and I-45, is scheduled to open in July 2017. Construction includes a 150,000-square-foot medical building, which opened March 2016. The Medical Office Building 1 includes a Breast Care Center, Cancer Center & Infusion Center, Orthopedics & Sports Medicine, Wellness Services, Outpatient Laboratory and Therapy, in addition to multi-specialty physician practices.


Job Summary

The Public Safety Manager possesses qualities of leadership, managerial effectiveness, and organizational commitment.  The Manager reports to the Director of Public Safety and is responsible for assigned activities of the Houston Methodist Public Safety Department. Overall, the Public Safety manager will provide management in support of the director’s goal and vision, develop departmental policies, procedures and goals to best serve the Houston Methodist system’s mission, serve as a subject matter expert to HM leadership – when applicable – on a wide variety of projects, conduct hazard and vulnerability analyses, conduct investigations, manage the department within budget, maintain high customer satisfaction while providing the highest possible level of safety and security to HM patients, visitors, staff, and assets. Specific management duties include, but are not limited to; managing security operations and its required security personnel for Houston Methodist, provide the primary level of operational authority for Medical Office Building (MOB) security staff during normal shifts, ensure security related equipment (e.g. radios, reporting tools, and building assessment tools) are fully functional, confirm that security staff is knowledgeable and receives periodic training of security related functions, maintain oversight of Emergency Care Centers (ECC), provide results of internal HMTW investigations, discern security-related trends using appropriate analytics, make sure that Public Safety staff is adhering to HMTW ICARE values and superior levels of customer service when interacting with patients, guests, and staff,  track, submit security related budget expenditures in a timely manner, maintains productive relationships with internal HMTW, MOB departments, external law enforcement agencies, and ultimately sets a professional example to be emulated by Public Safety staff.

 

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

I. Provide personalized care and service by consistently demonstrating our I CARE values:

 

INTEGRITY: We are honest and ethical in all we say and do.

COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.

ACCOUNTABILITY: We hold ourselves accountable for all our actions.

RESPECT: We treat every individual as a person of worth, dignity, and value.

EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. 

 

  1. Focuses on patient/customer safety
  2. Delivers personalized service using HM Service Standards
  3. Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
  4. Intentionally rounds with patients/customers to ensure their needs are being met
  5. Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

 

PRIMARY JOB RESPONSIBILITIES

 

PEOPLE - 30%

1.    Manages and develops not only assigned supervisory staff, but also all persons assigned to Public Safety Department, to ensure that all aspects of security operations of HMTW and MOB are conducted in accordance with policies, procedures, regulations, and established values.

2.    Utilizes leadership skills with management, patients, visitors, staff, consultants, and contractors to ensure that objectives are achieved within budget, program and schedule constraints. 

3.    Communicates effectively while handling managerial activities, strategic planning, problem solving, proactive threat management at all levels.

4.    Works within the scope of managerial principles and Director’s guidance to complete assigned tasks:

a.    Meet with other security personnel, at all HMTW emergency care centers or community hospitals, to compile necessary information for projects.

b.    Represent Public Safety management at assigned committees, meetings, and other security related events to provided contributions or input as required.

c.    Work with patients, visitors, and HMTW staff to file appropriate paperwork associated with security related issues.

d.    When directed or necessary, work with other HMTW/MOB entities, departments, directors, and management personnel to ensure cohesiveness resulting from multiple sources of security data.

e.    Ensures all necessary approvals through applicable HMTW departments (e.g. marketing, brand approval, guest services, etc.) related to security announcements

5.    Presents self in a professional manner at all times, acting as a representative for the Public Safety Director. Acts as a liaison with local, state, and federal law enforcement agencies.

6.    Carries self in a confident manner; is self-aware of strengths and weaknesses; and takes feedback in a humble manner.  Can immediately apply feedback to current and future situations.  Professional development is expected.

7.    Gauge department employees’ climate to determine changes necessary to improve morale and employee engagement.

8.    Continually emphasizes HMTW Mission and Public Safety vision with 4 key values of; knowledge, training, teamwork, and technology.

9.    Monitors Public Safety staff’s performance and implement HR guidance to improve employee performance as necessary.

 

SERVICE - 30%

1.    Implements security responses to expected and emergent situations (e.g., demonstrations, bomb threats, severe weather, disasters, etc.).  All security personnel are considered essential personnel.  Security managers are required to respond and remain on-site or assigned locations for the duration of all disaster emergencies.

2.    Participates in planning, development, and coordination of projects requiring security expertise.

3.    esponsible for the completion of routine administrative task (e.g. Laborworks, PTO requests, monthly data analysis, etc.) contributing to the efficient flow of departmental operations.

a.      Develops, reviews, updates and enforces departmental and hospital Public Safety policies and procedures that maintains the safety and security of HM visitors, guests, staff, and collective property.

b.      Maintains associated paperwork, creates files, and develops effective presentation tools and/or reports for significant activities. Utilizes technology resources to conduct research for assigned projects.

4.    Coordinates with multiple departments to gain needed information to complete assignments.

5.    Conveys information to director and management team by assembling and summarizing data. 

6.    Serve as a leadership representative for Public Safety department and as a point of contact for patients, guests, and staff requesting investigations.

 

QUALITY/SAFETY - 20%

1.    Ensures self and staff meets annual competency on job knowledge, trains in actual procedures, demonstrates teamwork, and understands basic technological support tools.

2.    Personally investigates or coordinates the activities of other investigators to determine root cause of reported incidents – requiring further investigation – to increase the safety and security of HMH patients, visitors and staff.

3.    Create new or continue using established reporting formats that reflect security trends (e.g., workplace violence or percentage of HMH staff aware of respective security polices).

4.    Works with Public Safety MOB manager to accomplish directed and emergent assignments. 

5.    Manages self to complete assignments/investigations in a timely manner.  Is able to ask questions to ensure complete understanding of the deliverable.  Is able to communicate succinctly and professionally.

6.    Takes initiative, is resourceful, and tenacious to complete assigned tasks independently or using available departmental resources.

7.    Analyze the productivity and effectiveness of departmental personnel and associated tasks over predetermined period of time (e.g. quarterly).

8.    Provides input in the area of security operations. Develops reports and other presentation materials for director to showcase the need for change. 

9.    Monitors compliance with all applicable safety regulations, policies, and procedures for the department.

 

FINANCE - 10%

1.    Oversees processing of monthly vendor invoices to ensure timely payment and to identify trends with budget expenditures.  Prepares annual year end accruals for Financial Accounting pertaining to assigned budget.

2.    Provides explanations for budget variances on a monthly basis.  Improves security operations by analyzing results and variances, identifies trends, and recommends actions.

3.    Determine most efficient scheduling process to limit unnecessary overtime.  Overtime is authorized within reasonable limits (e.g. violent patient, fire watch, specifically requested to support an event, etc.)  

4.    Assists in the preparation of the department’s annual operating budget. 

5.    Supports process redesign for identified opportunities in cost savings by providing impact analysis (i.e. white or point paper format)

6.    Provides return on investment analysis (ROI) on all capital purchases and new vendor initiatives.

 

GROWTH/INNOVATION - 10%

1.    Supports Director Public Safety’s vision and objectives to implement stated HM goal of system integration.

2.    Seeks innovative solutions to maximize efficiency and effectiveness of provided resources (i.e. staff, equipment, scheduling, etc.).

3.    Updates job knowledge by participating in educational opportunities, reading professional publications, participates in professional organizations, and monitors professional development of subordinates.

4.    Serves on related task forces and committees as directed.

5.    Analyzes and assesses present and future needs, trends, challenges, and opportunities related to security operations.

 

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned.  Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

 

EDUCATION REQUIREMENTS

Bachelor`s degree in Criminal Studies, Social Sciences, Liberal Arts, Healthcare Administration, Business Administration, or other related area. Some graduate studies or additional security training (e.g. investigations, interrogation, risk assessments, etc.) a plus.

 

EXPERIENCE REQUIREMENTS

Seven years experience in security, law enforcement, military operations, or other related field.  At least five years leadership or management experiences must be in senior law enforcement, military service, or professional role in corporate organization.

 

CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED

Must be eligible for licensure the Texas Department of Public Safety Bureau of Private Security. ASIS or IAHSS certifications a plus.

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

 

  • Strong administrative, analytical, and interpersonal skills and utilizes these abilities to represent Public Safety and render assistance at HMH facilities and Emergency Care Centers. 
  • Completes assigned tasks on or before deadlines provided, with associated documentation-using templates provided- that reflects a professional organization (i.e. well-presented, free of grammar and punctuation errors, contains thoughtful analysis with recommendations to resolve issues, etc.)
  • Works well with co-workers and attempts to find acceptable compromise.
  • Able to build teams and sustain interpersonal relationships within the healthcare and security environment.
  • Consistently demonstrates initiative and must be able to work independently, with minimal direction from management.
  • Ability to work under pressure and balance many competing priorities.
  • Proficient Microsoft Excel, Access, PowerPoint, and Project.
  • Demonstrates effective communication skills including polished presentation skills.
  • Maintains a positive and supportive attitude and demeanor.
  • Professional handling of exposure to confidential/sensitive information.
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.

 

WORKING ENVIRONMENT

Normal office conditions. Some assignments may be in hospital units with typical hospital environmental hazards and concerns. Occasional travel to other HM entities may be required.

 


Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of  race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor – priority referral Protected Veterans requested.