Job Ref: 27269
Talent Area: Administrative/Clerical
Houston Methodist Specialty Physician Group
Houston, TX 77030
Area/Department: Orthopedics - Clinic Op
Employment Type: Regular
Job Type: Part-Time
Organization: Houston Methodist
Work Shift: DAY
Work Week: M - F
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. Houston Methodist is consistently ranked in U.S. News & World Report’s “Best Hospital” list and was recently named the number one hospital in Texas. FORTUNE magazine has placed Houston Methodist on its annual list of “100 Best Companies To Work For” since 2006. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 1,119 licensed beds, 67 operating rooms and over 6,000 employees, Houston Methodist offers complete care for patients from around the world.
SUMMARY: The Scheduler II is responsible for scheduling and registering patients for multiple services, including but not limited to admissions, surgical procedures and diagnostic testing for the Orthopedics department, utilizing a computerized scheduling system and multiple software applications. The employee will have interactions with all levels of staff and management, physicians, patients and families to obtain information and properly schedule and register services. The employee will use independent judgment and clinical knowledge to adjust schedules and accommodate special requests from internal and external customers. The Scheduler II is considered a leadership position requiring the employee to work closely with management to meet the goals of the department.
DUTIES AND RESPONSIBILITIES: 1. Demonstrates mastery of enterprise wide scheduling process and software, and of registration process and software. Schedules and registers multiple services with the Orthopedics department, utilizing a computerized scheduling and registration systems, while balancing departmental resources, utilization requirements and addressing physician/patient requests or needs. Identifies and assigns correct medical record numbers. Obtains required data in order to support hospital clinical/financial needs. 2. Reconciles departmental responsibilities by preparing preliminary and final schedules. Uses established auditing procedures to process orders and registrations. 3. Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes ACD telephone system. 4. Works in leadership role with Coordinator and management staff. 5. Demonstrates the components of the ICARE values statement. 6. Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards. 7. Performs all other job-related duties as assigned.
EDUCATION REQUIREMENTS: High School Diploma or GED equivalent.
EXPERIENCE REQUIREMENTS: At least 2 years experience in a medical setting or call center environment. 2 or more years of direct scheduling experience is preferred. Basic personal computer skills required. Ability to navigate Windows environment and have general knowledge of keyboard required.
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED: N/A
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED: N/A WORKING : Normal office conditions. Professional attire with TMH badge.
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
VEVRAA Federal Contractor – priority referral Protected Veterans requested.