Job Ref: 27290
Talent Area: Nursing Asst. / Medical Asst.
Houston Methodist Hospital
Houston, TX 77030
Area/Department: ICU - Fondren CCU
Employment Type: Regular
Job Type: PRN
Organization: Houston Methodist
Work Shift: NIGHT
Work Week: VARIES
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. Houston Methodist is consistently ranked in U.S. News & World Report’s “Best Hospital” list and was recently named the number one hospital in Texas. FORTUNE magazine has placed Houston Methodist on its annual list of “100 Best Companies To Work For” since 2006. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 1,119 licensed beds, 67 operating rooms and over 6,000 employees, Houston Methodist offers complete care for patients from around the world.
SUMMARY The Unit Admin Asst/ Monitor Technician is a dual role which performs key functions that support the multidisciplinary team in delivering high quality, cost effective care. As a receptionist, this role provides effective communication skills in all interactions and promoting good customer relations. Oversees multiple priorities and uses organizational skills to maintain an orderly environment. This dual role is also responsible for providing continuous observation of the cardiac monitors of all CCU (Coronary Care Unit) patients for the purpose of detecting and documenting all major cardiac arrhythmias as well as improper pacemaker or implantable defibrillator function utilizing telemetry equipment. The Unit Admin Asst/ Monitor Technician is also responsible for maintaining competency in electrocardiography (EKG), non-invasive blood pressure (NIBP), pulse oximetry (SpO2), monitoring and the competency requirements for computer medical terminology and other job related functions.
DUTIES AND RESPONSIBILITIES 1. Demonstrates an understanding and commitment to maintaining an environment that assures all customers, (patients, families, physicians, and staff) are treated with dignity and respect. Employee actively participates in making recommendations for improving working relationships in the department and with each nursing unit.
2. Promotes quality patient care by vigilance in monitoring and prompt communication to unit staff.
3. Demonstrates knowledge and appropriate use of the hospital systems and serves as a resource to physicians, patients, visitors and staff.
4. Coordinates and maintains a variety on non-clinical and ancillary services of assigned patient care units including but not limited to, environmental services, maintence, central supplies, food/nutrition, and related unit support functions; monitors inventory of supplies, analyzes usage patterns and ensures optimal par levels; requisitions supplies and equipment as well as maintenancerepair services ensures that maintenanceand repair needs are met; tracks and documents lost or damaged equipment and supplies
5. Maintains and accurately processes documents, quality data, unit and patient records, e.g. transcription of physician orders, discharge dispositions, computer data entries, etc.
6. Receives physicians and visitors on the unit to create an environment of service; identifies, acknowledges, and responds to patient, physician, staff needs; manages patient call light process, ensuring patient needs are met within 5 minutes of request.
7. Schedules patient testing, delivers specimens to the lab; assists patients in ordering meals and performs indirect patient care duties at a compe10t level and according to the needs of the patient population served.
8. Demonstrates proficiency in EKG rhythm interpretation.
9. Maintains equipment and supplies, along with developing a rapport and cooperative relationships with the nursing unit staff.
10. Adheres to confidentiality of information acquired pertaining to patients, physicians, employees and visitors. Protects patient and family privacy rights and maintains confidentiality of patient records and computer security codes, as well as protects the integrity of privileged information.
11. Organizes the work flow, problem-solves, and manages multiple ongoing priorities with minimal supervision.
12. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution. Communication to promote both work efforts and problem resolution is clear, and professional. Communication with patients/families is appropriate to the age of the patient served.
13. Receives information from various sources that is assimilated and communicated in an accurate, timely, and effective manner.
14. .Demonstrates proficiency in the use and maintenanceof clerical equipment, such as computers, facsimile and printers.
15. Maintains an orderly environment that facilitates access to supplies, manuals and other resource information.
16. Demonstrates the componets of the I CARE values statement (Integrity, Compassion, Accountability, Respect, and Excellence) to all customers including co-workers. Shows flexibility and accountability for meeting scheduling requirements.
17. Demonstrates ServicePRIDE Standards (smiles and makes eye contact; greets each patient and visitor; seeks out patient and visitor contact; displays appropriate body language at all times; takes 5 minutes each day to go above and beyond for 1 patient or visitor; honors diversity; thanks every customer).
18. Follows all safety rules on the job reports all accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace 19. Performs other duties as assigned.
EDUCATION REQUIREMENTS High school graduate or equivalent Prefer one year of experiences as a Monitor, EKG, or EM Tech, Medical/Cardiology Assistant, or equivalent and EKG Certification. Two years college or vocational training or two years secretarial/office work that includes computer applications preferred. Basic ECG interpretation skills.
EXPERIENCE REQUIREMENTS Working in a fast paced environment, multi-tasking with accuracy, and long period of sitting and watching computer monitors. Walking long distances carrying and pushing equipment. Visual acuity for observing cardiac monitor data. Prior healthcare and/or medical terminology experience preferred Ability to accurately record and report information. 2 years of secretarial/office or college/vocational training required Types a minimum of 30 words per minute. Computer application skills required Prior health care experience and/or medical terminology preferred.
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED BLS preferred. Certification by the American Healthcare Association or any accredited organization within one year if not already certified.
SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED 1. Successful completion of Basic EKG, NIBP, SpO2 proficiency exam with a score of 84% and correct identification of lethal dysrhythmias or successful completion of the TMC Collaborative Basic Dysrhythmia Course. 2. Must be able to communicate effectively in English. 3. Good organizational skills.
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
VEVRAA Federal Contractor – priority referral Protected Veterans requested.