Job Ref: 27985
Talent Area: IT/Telecommunications
Houston, TX 77054
Area/Department: EPIC-App Technical
Employment Type: Regular
Job Type: Full-Time
Organization: Houston Methodist
Work Shift: DAY
Work Week: M - F
Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of 7 hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center and six community hospitals throughout the greater Houston metropolitan area. HM also includes a research institute, a global business division, numerous physician practices and several free standing emergency rooms and outpatient facilities. Overall, HM employs over 20,000 employees. FORBES magazine has placed Houston Methodist on its annual list of Best Employers in 2016. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
The Application Analyst III provides support and implementation services of Epic client systems, including Hyperspace, Hyperspace Web and all associated technologies. The Analyst manages, and monitors multiple projects simultaneously by establishing project plans and objectives, and develops and maintains key customer, IT partner and vendor relationships. Coordinates and provides problem resolution, technical analysis, and work plans. Assists Epic Application Teams and other IT teams in identifying solutions, re-engineering technical processes, and maintaining all Epic environments. Plays a key role in all Epic upgrades. The Epic Client System Administrators serve as the primary liaison to Server Engineering, Network Engineering and other IT Infrastructure teams. The Application Analyst helps set and adhere to standards, particularly in the areas of documentation and support processes and policies.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
PRIMARY JOB RESPONSIBILITIES
Duties and Responsibilities are cross-referenced to Houston Methodist’s Pillars of Excellence and will be transferred to the Performance Evaluation.
1.Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
2.Clearly articulate ideas and thoughts through written and verbal communications.
3.Establishes effective working relationship with clients.
4.Leads and facilitates meetings as well as develops meeting objectives, agendas and action items.
5.Shares acquired skills with team members through documentation and training.
1.Debug, program and test computer systems and applications.
2.Support and install software applications, including on call support
3.Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.
4.Adheres to system, division and department policies, procedures, guidelines and standards.
1.Provide application and technical support for assigned applications.
2.Consistently leads medium to large scale projects, including budgets, as defined by the Houston Methodist IT PMO.
3.Prioritizes issue resolution, work requests and tasks effectively.
1.Demonstrates ability to problem solve and generate innovative olutions in conjunction with customers, vendors, and Information Technology
2.Anticipates client needs before they arise and communicates them to Team Lead or Manager for solution development
3.Resolves problems of moderate to advanced complexity using strong analytical and logic skills.
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Bachelor’s degree in Computer Science, Programming, Business Administration, or an equivalent field or formal education in related field with professional certifications.
5+ years of experience in Healthcare with IT Experience required.
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
Epic Hyperspace certification required.
Prefer candidates already certified, certification within 6 months of hire required.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Please add additional knowledge, skills and abilities required to perform the essential functions.
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
VEVRAA Federal Contractor – priority referral Protected Veterans requested.