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Application Analyst III - Epic Client Systems Admin (ECSA)

Job Ref: 27985

Talent Area: IT/Telecommunications

Houston, TX 77054

Area/Department: EPIC-App Technical

Employment Type: Regular

Job Type: Full-Time

Organization: Houston Methodist

Work Shift: DAY

Work Week: M - F

Company Profile

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of 7 hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center and six community hospitals throughout the greater Houston metropolitan area.  HM also includes a research institute, a global business division, numerous physician practices and several free standing emergency rooms and outpatient facilities.  Overall, HM employs over 20,000 employees.   FORBES magazine has placed Houston Methodist on its annual list of Best Employers in 2016.  Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

Job Summary



The Application Analyst III provides support and implementation services of Epic client systems, including Hyperspace, Hyperspace Web and all associated technologies. The Analyst manages, and monitors multiple projects simultaneously by establishing project plans and objectives, and develops and maintains key customer, IT partner and vendor relationships. Coordinates and provides problem resolution, technical analysis, and work plans.  Assists Epic Application Teams and other IT teams in identifying solutions, re-engineering technical processes, and maintaining all Epic environments.  Plays a key role in all Epic upgrades.  The Epic Client System Administrators serve as the primary liaison to Server Engineering, Network Engineering and other IT Infrastructure teams.  The Application Analyst helps set and adhere to standards, particularly in the areas of documentation and support processes and policies. 




  1. Provide personalized care and service by consistently demonstrating our I CARE values:


INTEGRITY: We are honest and ethical in all we say and do.

COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.

ACCOUNTABILITY: We hold ourselves accountable for all our actions.

RESPECT: We treat every individual as a person of worth, dignity, and value.

EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. 


  1. Focuses on patient/customer safety
  2. Delivers personalized service using HM Service Standards
  3. Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
  4. Intentionally rounds with patients/customers to ensure their needs are being met
  5. Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job



Duties and Responsibilities are cross-referenced to Houston Methodist’s Pillars of Excellence and will be transferred to the Performance Evaluation.


PEOPLE (20%)

1.Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.

2.Clearly articulate ideas and thoughts through written and verbal communications.

3.Establishes effective working relationship with clients.

4.Leads and facilitates meetings as well as develops meeting objectives, agendas and action items. 

5.Shares acquired skills with team members through documentation and training.


1.Debug, program and test computer systems and applications.

2.Support and install software applications, including on call support

3.Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.

4.Adheres to system, division and department policies, procedures, guidelines and standards.




1.Provide application and technical support for assigned applications.

2.Consistently leads medium to large scale projects, including budgets, as defined by the Houston Methodist IT PMO.



  1. Establishes responsible deadlines and personal work plans and manages time effectively.
  2. Accurately completes and submits status reports in a timely manner

3.Prioritizes issue resolution, work requests and tasks effectively.  



1.Demonstrates ability to problem solve and generate innovative olutions in conjunction with customers, vendors, and Information Technology

2.Anticipates client needs before they arise and communicates them to Team Lead or Manager for solution development

3.Resolves problems of moderate to advanced complexity using strong analytical and logic skills.


This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned.  Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.




Bachelor’s degree in Computer Science, Programming, Business Administration, or an equivalent field or formal education in related field with professional certifications.



5+ years of experience in Healthcare with IT Experience required.




Epic Hyperspace certification required.

Prefer candidates already certified, certification within 6 months of hire required.



Please add additional knowledge, skills and abilities required to perform the essential functions.


  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
  • Must possess strong Windows Server administration skills and have an in-depth knowledge of Windows client/server architecture.
  • Ability to troubleshoot system bottlenecks and work with our Infrastructure teams to remediate issues around operating systems, networking, server administration, storage, load balancing, connectivity and security
  • Hands on experience with Epic Hyperspace configuration and support.
  • Experience supporting large scale clinical or business applications.
  • Knowledge and appreciation for Development, Training, Testing, and Production staging and change management practices between environments


  • Knowledge of Project Management Methodologies and ability to apply them to large scale system implementation
  • Abillity to manage and monitor multiple projects simultaneously.
  • Strong knowledge of multidisciplinary clinical and business information systems.



Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of  race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor – priority referral Protected Veterans requested.