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PBX Operator - Evenings

Job Ref: 28119

Talent Area: Administrative/Clerical

Houston Methodist Sugar Land Hospital
Sugar Land, TX 77479

Area/Department: Pat Acc Serv-Registration

Employment Type: Regular

Job Type: Full-Time

Organization: Houston Methodist

Work Shift: EVENING

Work Week

M - F


Company Profile

Since 1998, Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. With 243 licensed beds, 20 operating rooms and over 1,900 employees, Houston Methodist Sugar Land Hospital was designed to provide comprehensive, personalized care for the community.

Job Summary

SUMMARY      Responsible for the efficient operation and use of the switchboard and paging system to receive and relay calls or messages to the requested party or hospital area. Assists patients, physicians and staff with general information, monitors all hospital alarm systems and serves as a vital link in the communication process during emergencies and codes. Strives to make the physical, emotional and spiritual needs of those served top priority. Delivers excellent customer service in a manner consistent with our ICARE Values. Maintains positive interaction with co-workers and other department personnel. Uses resources efficiently to ensure quality.     


1. Responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.

2. Responds quickly and accurately to disaster and emergency situations as required. Announces MWH emergencies through the overhead paging system and facilitates communication during emergencies.

3. Effectively utilizes telecommunications hardware and software including problem or failure diagnosis techniques.

4. Maintains and updates department databases for call processing and paging, as well as locator information for physicians, management, department employees and on-call personnel.

5. Maintains correct department ph1 roster for MWH. Primary accountability for insuring this information is posted on the Hospital`s intranet web site. 6. Communicates pertinent information to co-workers to ensure proper handling and processing of calls when away from the operator position.

7. Protects patient/coworker confidentiality and privacy.

8. Supports an environment of respect and dignity to those served. Communicates openly in a non-judgmental and professional demeanor during all interactions with coworkers.

9. Demonstrates the componets of the I CARE values statement (Integrity, Compassion, Accountability, Respect, and Excellence).

10. Demonstrates ServicePRIDE Standards (smiles and makes eye contact; greets each patient and visitor; seeks out patient and visitor contact; displays appropriate body language at all times; takes 5 minutes each day to go above and beyond for 1 patient or visitor; honors diversity; thanks every customer).

11. Follows all safety rules while on the job. Reports all accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace. 

12. Performs other duties as assigned.      

EDUCATION REQUIREMENTS      High School Diploma or GED equivalent.     

EXPERIENCE REQUIREMENTS      1 year of PBX operator experience, preferably in a health care setting.     



1. Good memory skills and ability to work under stress are required.           

2. Experience working with Computers to access data. 

3.  Data entry skills necessary to complete internal memorandums. 

4. Public relations skills necessary to communicate effectively with the public in a courteous, professional and helpful manner.    

5. Must be organized and attentive to detail and maintain confidentiality.                    

6. Excellent communication skills required, Bilingual is a plus.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of  race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor – priority referral Protected Veterans requested.