Admitting Representative II - Emergency Department
Job Ref # 36606
Category: Admitting/Scheduling
Job Type: Full-Time
Houston Methodist The Woodlands Hospital
17201 I-45
The Woodlands, TX

Work Shift: DAY

Work Week: Varies

Houston Methodist The Woodlands Hospital, located at the intersection of TX 242 and I-45, and includes a 150,000-square-foot medical building, which opened March 2016. The Medical Office Building 1 includes a Breast Care Center, Cancer Center & Infusion Center, Orthopedics & Sports Medicine, Wellness Services, Outpatient Laboratory and Therapy, in addition to multi-specialty physician practices.
Job Summary

The Admitting Rep II is responsible for complex patient access activities that facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction. In addition, the Admitting Rep II is responsible for capture of accurate demographics and insurance information. It is also the responsibility of the Admitting Rep II to adhere to all departmental, hospital, government and/or any other healthcare licensing agency requirements related to EMTALA and HIPAA.  The incumbent will employ effective communication skills; demonstrate ICARE values in every interaction.  Competency requirements for computer entry, as well as, insurance procedures will be maintained.  The Admitting Rep II also performs cashiering functions, and promotes the Point of Service collections for the organization which may include collecting prior balances, co-pays, deductibles and co-insurance amounts.


Provides personalized care and service by consistently demonstrating our I CARE values:

INTEGRITY: We are honest and ethical in all we say and do.

COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.

ACCOUNTABILITY: We hold ourselves accountable for all our actions.

RESPECT: We treat every individual as a person of worth, dignity, and value.

EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

  • Focuses on patient/customer safety 
  • Delivers personalized service using HM Service Standards
  • Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
  • Intentionally rounds with patients/customers to ensure their needs are being met
  • Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job


PEOPLE - 20%

1.Provides significant input for and assistance with the implementation of team-oriented process improvement initiatives according to assigned protocol.

2.Contributes to the departmental and hospital patient satisfaction and proactively seeks opportunities to improve processes and variables that impact patient satisfaction.

3.Models communication skills and professional demeanor in all interactions with customers and co-workers.  Communicates openly in a non-judgmental manner and in a professional demeanor, during all interactions with customers and co-workers. 

4.Proactively seeks solutions to address patient issues and concerns; demonstrates skill in   defusing tensions and resolving minor disputes with patients or co-workers.

5.Observes area for tasks needing attention or assistance that may be needed during slow periods and initiates efforts among team members to respond appropriately.  Offers assistance without being prompted and takes the initiative to perform other tasks when the area slows down.


1.Resolves complex patient issues, including any necessary follow-up to ensure complete resolution.  Takes necessary measures to ensure that errors or misunderstandings are not repeated.

2.Interprets and effectively communicates compliance requirements, and insurance guidelines, stipulations, and payment processes, as well as necessary forms and signatures.

3.Consistently protects health information remains private and confidential, according to established HIPAA guidelines.


1.Performs complex patient access transactions and documentation, ensuring accuracy and appropriateness of transactions.

2.Conducts complex registration activity to facilitate efficient patient access, and collaborates with servicing departments and/or clinical professionals to ensure an optimal patient experience.

3.Stays abreast of the most current distributed information regarding third party requirements, and apprises Management when changes or trends significant to reimbursement and patient satisfaction are found in the course of performing daily functions.

4.Thoroughly understands processes and options and responds appropriately to questions about financial concerns.

5.Performs accurate and complete registrations, ensuring all necessary components are included and all concerns are addressed before releasing the patient to the servicing area.

6.Follows all safety rules while on the job.  Reports accidents promptly and corrects minor safety hazards. Complies with applicable laws, regulation, guidelines and standards regarding safety and infection control issues.


1.Coordinates and consolidates payer-specific patient access and reimbursement data.

2.Ensures that services trends and compliance issues that surface are brought to the attention of Management in a timely manner.  Ensures that ordered services meet established medical necessity criteria by performing the PCA (Pathways Compliance Advisor) or any other medical necessity check review, if and when warranted.

3.Proficiently calculates and skillfully collects payments, fully utilizing all resources and tools at the most effective level.  Communicates deficiencies in tools and resources to Management in a timely manner. Collects payments based on pre-determined information provided by the insurance verification team.  Absent this information, proactively performs insurance eligibility and verification to ensure reimbursement for services.  If applicable, extends payment plans, after the minimum required payment has been received.

4.Accurately posts and receipts patient payments.  Balances cash drawer on a daily basis; follows the department policy related to cash drawers and cash receipting.


1.Attends and actively participates in department meetings, in-services and team-building exercises.  Initiates and drives team-oriented process improvement actions for the purpose of better serving the needs of the organization and the patients.

2.Participates in departmental and hospital performance improvement plans.

3.Supports the Admitting team needs when area admission requirements are completed and/or indicated by workdriver.

4.Supports other Admission area needs and collaborates with other facility departments or other HM hospitals as indicated by workdriver.

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned.  Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.



High School graduate or GED.  College hours preferred


2 years’ registration, or related, experience in a hospital environment.






·         Computer skills required.

·         HBOC-McKesson Healthquest (HIS) experience preferred.

·         Microsoft Outlook experience.

·         Ability to manage multiple tasks at one time.

·         Ability to manage in a fast-paced environment. 

·         Proficient in English, written and verbal.


Includes office, patient care units, patient beside registration and procedure areas.

Standard Dress Uniform for those employees who have public contact with customers.

Ability to flex hours and work day/assignments to meet the organizations needs related to unanticipated patient volumes.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of  race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor – priority referral Protected Veterans requested.

Company Profile

Houston Methodist The Woodlands is the eighth in the Houston Methodist system, offering The Woodlands community a full-service, acute care hospital with many of the same services as our flagship hospital in the Texas Medical Center. The $380 million campus features a new 187-bed, 470,000-square-foot facility.