Work Shift: DAY
Work Week: M - F
The Application Analyst III performs expert level support and configuration of assigned applications. The position entails assisting, training and supporting customers and junior analysts with the operation and administration of systems. The Application Analyst III possesses the skills to expertly troubleshoot system problems and coordinate solutions with vendors. The Application Analyst III works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. Responsibilities may include creating custom solutions or advanced configuration options to solve operational or workflow issues. The Application Analyst III will take a lead role to troubleshoot issues and problems within related IT teams and conduct appropriate change management. The Application Analyst III is charged with ensuring the services provided contribute to the successful accomplishment of the mission of the department support. The Application Analyst III applies skills in line with TMHS values and goals, to assure the efficient, effective and consistent delivery of high quality IT services.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
I. Provide personalized care and service by consistently demonstrating our I CARE values:
INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
II.Focuses on patient/customer safety
III.Delivers personalized service using HM Service Standards
IV.Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
V.Intentionally rounds with patients/customers to ensure their needs are being met
VI.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
PRIMARY JOB RESPONSIBILITIES
Duties and Responsibilities are cross-referenced to Houston Methodist’s Pillars of Excellence and will be transferred to the Performance Evaluation.
1.Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
2.Clearly articulate ideas and thoughts through written and verbal communications.
3.Establishes effective working relationship with clients.
4.Leads and facilitates meetings as well as develops meeting objectives, agendas and action items.
5.Shares acquired skills with team members through documentation and training.
1.Debug, program and test computer systems and applications.
2.Support and install software applications, including on call support
3.Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.
4.Works with customers at all levels in the organization to enhance their understanding of available tools to enhance Their understanding of available to tools to promote operational efficiencies.
5.Adheres to system, division and department policies, procedures, guidelines and standards.
1.Provide Technical Support for Application Assigned
2.Creates custom solutions or advanced configuration options to solve operational or workflow issues.
3.Consistently leads medium to large scale projects, including budgets, as defined by the Houston Methodist IT PMO.
3.Prioritizes issue resolution, work requests and tasks effectively.
4.May have some budgetary responsibilities
1.Demonstrates Ability to problem solve and generate innovative solutions in conjunction with customers, vendors, and Information Technology
2.Anticipates client needs before they arise and communicates them to Team Lead or Manager for solution development
3.Resolves problems of moderate to advanced complexity using strong analytical and logic skills.
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Bachelor’s degree in Computer Science, Programming, Business Administration, or an equivalent field or formal education in related field with professional certifications.
5+of experience in Healthcare with IT Experience required.
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
None, if have a Bachelor’s degree
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
VEVRAA Federal Contractor – priority referral Protected Veterans requested.
Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of 7 hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center and six community hospitals throughout the greater Houston metropolitan area. HM also includes a research institute, a global business division, numerous physician practices and several free standing emergency rooms and outpatient facilities. Overall, HM employs over 20,000 employees. FORBES magazine has placed Houston Methodist on its annual list of Best Employers in 2016. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
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