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Applications Analyst - Research Tech
Job Ref # 50641
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Location:
Houston Methodist Hospital
1130 John Freeman St.
Houston, TX 77030

Category: IT

Job Type: Full-Time

Posted Date: Sept. 11, 2019

Work Shift: DAY

Work Week: M - F


Job Summary

The Application Analyst performs expert level support and configuration of assigned applications and specialized systems within an academic research environment. The Application Analyst works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies, and works efficiently according to project plans to accomplish goals with defined parameters. Responsibilities may include creating custom solutions or advanced configuration options to solve operational or workflow issues. The Application Analyst will take a lead role to troubleshoot issues and problems with related IT teams and vendors, and conduct appropriate change management.  The Application Analyst III is charged with ensuring the services provided contribute to the successful accomplishment of the mission of the department supported. The Application Analyst applies skills in line with TMHS values and goals, to assure the efficient, effective and consistent delivery of high quality IT services.

PATIENT AGE GROUP SERVED

Not applicable

DUTIES AND RESPONSIBILITIES

PEOPLE (25%)

  1. Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
  2. Clearly articulate ideas and thoughts through written and verbal communications.
  3. Establishes effective working relationship with clients.
  4. Leads and facilitates meetings as well as develops meeting objectives, agendas and action items. 
  5. Shares acquired skills with team members through documentation and training.

     

SERVICE (25%)

  1. Debug, program and test computer systems and applications.
  2. Support and install hardware and software applications, including on call support
  3. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.
  4. Works with customers at all levels in the organization to enhance their understanding of available tools to enhance their understanding of available to tools to promote operational efficiencies.
  5. Adheres to system, division and department policies, procedures, guidelines and standards.

QUALITY/SAFETY (25%)

  1. Provide technical support for Applications and services Assigned
  2. Creates custom solutions or advanced configuration options to solve operational or workflow issues.
  3. Consistently leads medium to large scale projects, including budgets, as defined by the Houston Methodist IT PMO.

 

FINANCE (10%)

  1. Establishes responsible deadlines and personal work plans and manages time effectively.
  2. Accurately completes and submits status reports in a timely manner
  3. Prioritizes issue resolution, work requests and tasks effectively.  
  4. May have some budgetary responsibilities

GROWTH/INNOVATION (15%)

  1. Demonstrates ability to problem solve and generate innovative solutions in conjunction with customers, vendors, and Information Technology
  2. Anticipates client needs before they arise and communicates them to Team Lead or Manager for solution development
  3. Resolves problems of moderate to advanced complexity using strong analytical and logic skills.

     

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned.  Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

Bachelor’s degree in Computer Science, Programming, Business Administration, or an equivalent field or formal education in related field with professional certifications.

EXPERIENCE REQUIREMENTS

5+ years of experience in IT required.

CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED

None, if have a Bachelor’s degree

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
  • Ability to effectively communicate with physicians, researchers and co-workers in a manner consistent with a customer service focus and application of positive language principles.
  • Understands business processes and requirements as related to the research environment. 
  • Experience in supporting large scale software systems 
  • Experience in system administration of database and operating systems including Windows, Linux, Oracle, SQL
  • Expert technical skills to support multiple healthcare or research applications
  • Experience consulting with users to evaluate requirements, recommend and implement technical solutions of varying complexity
  • Experience working with desktop, server, network and security teams to implement solutions
  • Demonstrated project management skills.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of  race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor – priority referral Protected Veterans requested.



Company Profile

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research.  Houston Methodist is consistently ranked in U.S. News & World Report’s “Best Hospital” list and was recently named the number one hospital in Texas. FORTUNE magazine has placed Houston Methodist on its annual list of “100 Best Companies To Work For” since 2006.  Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 1,119 licensed beds, 67 operating rooms and over 6,000 employees, Houston Methodist offers complete care for patients from around the world.

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