At Houston Methodist, the Call Center Agent is responsible for assisting internal and external customers of the assigned department with service requests of a routine and emergent nature. Duties include managing large volumes of inbound and outbound calls in a timely manner, identifying callers' needs and providing solutions while maintaining proper documentation.
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 20%
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
|Other (dept approved)||No|
|On-Call*||No (for Non-Exempt or Exempt jobs)|
|May require travel within||No|
|Houston Metropolitan area|
|May require travel outside||No|
|of Houston Metropolitan area|
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation’s leading centers for medical education and research. In 2022, U.S. News & World Report named Houston Methodist Hospital to its prestigious Honor Roll for the sixth time. Also, in this year’s rankings, Houston Methodist Hospital was named the No. 1 hospital in Texas for the 11th year in a row. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 946 operating beds, 85 operating rooms and nearly 8,500 employees, Houston Methodist Hospital offers complete care for patients from around the world.
At Houston Methodist, the Senior Clinical Dietitian position is responsible for functioning as an experienced clinician at the requirements established by the Academy of Nutrition and Dietetics (AND). In addition to fulfilling the duties of clinical dietitian, primary responsibilities for this position include application of the Nutrition Care Process …
At Houston Methodist, the Dietary Clerk position is responsible for performing customer-oriented activities and various background operational duties relating to obtaining Room Service orders and the entry of meal selections via the departmental computerized software. This position for taking diet orders from patients, explaining which diet patients are on …
At Houston Methodist, the Food Services Assistant (FSA) position is responsible for performing a variety of duties in the kitchen, patient tray line and/or retail areas such as assisting in tray assembly for patients, simple food preparation, serving customers and set up to include replenishing stations. This position transports …