Care Coordinator - Wound Care

JOB SUMMARY

At Houston Methodist, the Care Coordinator position is responsible for serving as an initial point of contact for patients, employees, vendors, clients, medical staff and other callers seeking help from the department. This position provides technical, clerical assistance and data management support to the department staff to facilitate efficient utilization of resources including referrals management, communication and collaboration with providers, access to agencies and other community resources and transportation. The Care Coordinator position performs duties including but not limited to coordinating needed physician referrals and appointments, assisting with department initiatives, demonstrating independent actions necessary to provide competent and professional assistance to meet the needs of the health care team and patients. This position coordinates, oversees, records and transmits information pertinent to the resource management of patients to next level of care providers and performs a wide variety of administrative duties of a higher complexity in support of department operations.

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%

1. Communicates in an active, positive and effective manner to all health care team members and reports pertinent patient care and family data in a comprehensive and unbiased manner, listens and responds to the ideas of others. Encourages open communication to achieve mutual understanding. (EF)
2. Interacts with peers, staff and physicians in a supportive and respectful manner. Works collaboratively and maintains active communication with Care Managers, Navigators, physicians, nurses, office staff and other members of the care team to resolve problems that are identified during follow-up phone calls. (EF)
3. Answers incoming telephones, troubleshoots and directs calls and requests to appropriate individuals from patients, employees and clients while evaluating, documenting and managing their needs. Proactively acts as a patient advocate, responding to and working to resolve patient concerns. (EF)
4. Assists and coordinates various functionality and utilization of patient and client database including data entry; assuring database is kept up-to-date. Proactively contacts patients and clients to arrange follow-up on process or outcome goals that are determined or required. (EF)

SERVICE - 20%

1. Assists with clerical functions for patients and clients, coordinating referrals and services, following department standards, for patients with community resources, communicating effectively with community agencies and service providers to facilitate care coordination and information sharing. (EF)
2. Coordinates and arranges appointments for providers and patients for patient meetings, procedures, and appointments and sends correspondence as designated. (EF)
3. Assists with department initiatives by role modeling skills through peer-to-peer accountability, in order to contribute towards improving score for patient satisfactions on department scorecard. (EF)

QUALITY/SAFETY - 25%

1. Documents activities as required by program type, statistical forms and procedures and maintains complete patient records while keeping complete patient confidentiality. Responsible for proficiently, accurately and timely entering of data in the medical record systems. Submits data, reports and spreadsheets to Quality programs, meeting deadlines, as required by initiatives.(EF)
2. Communicates needed interventions to providers or ordered by protocol. Assesses the status of patients discharged to self-care through telephonic contact 48-72 hours after hospital discharge (as appropriate). Collaborates and coordinates with the patient and family to ensure all ordered services and treatments are in place and that appropriate medical follow-up has been scheduled. (EF)
3. Participates in quality improvement initiatives and collects data for use in departmental performance improvement as directed. Maintains timelines for follow up and prioritization of department projects and tasks. (EF)

FINANCE - 15%

1. Organizes and performs office/clerical tasks to ensure that patient information and reports are processed efficiently and accurately, medical records are maintained, charges are processed and reports are completed and distributed in a timely manner. Coordinates department technology and communication systems. (EF)
2. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Provides input into the department resource utilization including capital and operational budget needs as necessary. (EF)

GROWTH/INNOVATION - 15%

1. Monitors processes and work flow across the department and recommends changes for improving efficiency and quality. Follows up on action items as necessary to ensure completion of assignments. (EF)
2. Identifies evidence-based practice/performance improvement projects based on research and observations by offering solutions. (EF)
3. Identifies and assumes responsibility of own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs. Completes and updates the individual development plan (IDP) on an on-going basis. Ensures own career discussions occur with appropriate management. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTS

o Three years of healthcare experience which could include physician’s office, acute care, long term care, home health.

o Case Management experience preferred.