At Houston Methodist, the Dietary Clerk position is responsible for performing customer-oriented activities and various background operational duties relating to obtaining Room Service orders and the entry of meal selections via the departmental computerized software. This position for taking diet orders from patients, explaining which diet patients are on and answering questions regarding food choices. The Dietary Clerk position assists with patient tray assembly. This position organizes menus by unit and utilizes departmental computerized software to supplement menus for patient meals that have not been ordered. The Dietary Clerk position is responsible for the calculation, delivery and tracking of nutrition products to the patient’s bedside or patient care unit. This position follows all department policies and procedures and must comply with relevant local Food Ordinances.
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 20%
SERVICE - 35%
QUALITY/SAFETY - 25%
FINANCE - 10%
GROWTH/INNOVATION - 10%
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
o One year experience in customer service, diet office, dietetic field or call center preferred
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
o Accredited food handler training course approved by the Texas Department of State Health Services (TXDSHS) or by the American National Standards Institute (ANSI)
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
o Demonstrates skills and initiative in problem-solving and improving productivity
o Ability to engage in multiple activities simultaneously, maintain accurate records and timely turnaround and completion of orders
o Demonstrates skills and ability to handle complaints and resolves problems in the absence of the Supervisor/Team Leader
o Must possess good communication skills and be able to work in a fast-paced environment
o Demonstrates skills and ability to obtain as well as analyze pertinent information in order to make informed decisions
o Able to work independently with limited supervision and requires the ability to listen well
o Demonstrates active listening skills giving full attention to what other people are saying
o Ability to adapt to a changing work environment
o Utilizes good judgment in professional decision-making
o Competency in standard software applications (Outlook, Excel) and the ability to the computerized departmental software system
Work Attire Yes/No
Business professional No
Other (dept approved) Yes
*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above.
May require travel within No
Houston Metropolitan area
May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job: _
Houston Methodist Baytown Hospital, located 35 miles southeast of Houston, is the area’s only full-service hospital offering specialized medical care for patients at every stage in life. Houston Methodist Baytown houses 226 operating beds, with 15 operating rooms and more than 1,700 employees. The hospital brings Texas Medical Center excellence and quality care close to East Harris and surrounding counties.
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