At Houston Methodist, the Director Mid-level Services position is responsible for providing and engaging in patient care while supervising mid-levels and the coordination of care at all levels in terms of the quality of care delivered, as well as for planning, organizing, leading and evaluating mid-level services within area of specialty. This position provides leadership and oversight in the accomplishment of strategic and operational objectives of the department, working closely with physicians, residents and other clinical staff. The Director Mid-level Services position prioritizes patients’ needs, flow of inpatient services and promotes continuity of care, supporting and contributing to guidance and direction of the clinical activities for the service line. This position promotes a practice environment that empowers mid-levels to provide effective, compassionate, efficient and knowledgeable care.
The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 20%
SERVICE - 20%
QUALITY/SAFETY - 20%
FINANCE - 20%
GROWTH/INNOVATION - 20%
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
o Master’s degree
o Seven years of progressively responsible experience in applicable field, of which two years must have been in a people management role
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
Must have one of the following:
o Texas RN license or temporary TX RN license, should obtain permanent license within 90 days, compact license acceptable according to current Board of Nursing requirements; recognized and licensed as an Advanced Practice Nurse (APRN) in the State of Texas with certification by either the American Nurses Credentialing Center (ANCC) or American Association of Nurse Practitioners (AANP) as an Acute Care Nurse Practitioner
Physician Assistant - Certified (PA-C) credential, licensed and credentialed by the Texas Board of Physician Assistants
o American Heart Association Basic Life Support (BLS)
o American Heart Association Advance Cardiac Life Support (ACLS)
o Prescriptive authority privileges through the State of Texas
o Drug Enforcement Administration (DEA) registration within 6 months of hire
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security
o Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
o Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
o Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
o Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
o Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes
o Demonstrates highly effective communication skills—strong written communications and platform presentation abilities
o Ability to work effectively in a fast-paced environment
o Demonstrates flexibility and adaptability in the workplace
o Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership
o Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented
o Proficiency in spreadsheet, word processing, and presentation software
o Maintains a positive and supportive attitude and demeanor
o Professional handling of exposure to confidential/sensitive information
Work Attire Yes/No
Business professional Yes
Other (dept approved) No
On-Call* Yes, as required by entity/department for operational need
*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above.
May require travel within Yes
Houston Metropolitan area
May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job: _________________________
Since 2000, Houston Methodist Willowbrook Hospital has been serving Northwest Houston residents. Houston Methodist Willowbrook Hospital is a comprehensive acute care facility and has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. With 358 operating beds, 20 operating rooms and more than 2,300 employees, Houston Methodist Willowbrook Hospital provides comprehensive, personalized care for patients in Champions, Tomball, Magnolia, Spring and Cypress.
At Houston Methodist, the Patient Services Specialist is responsible for providing customized concierge assistance to patients serving as the primary point of contact for all inpatient, outpatient, and physician office facilitation for their respective patients. The Patient Services Specialist facilitates services for patients appropriately, thereby enhancing the reputation of …
At Houston Methodist, the Manager Quality department position is responsible for providing direct supervision of performance improvement staff and oversight of quality initiatives in collaboration with medical staff, hospital staff, and leadership. Serves as mentor, coach, or direct management of interdisciplinary processes to facilitate improvement efforts relevant to clinical …
Note: Office for this position is located at our Continuing Care Hospital: 701 S. Fry Rd. Katy, TX 77450. At Houston Methodist, the Accounts Receivable (AR) Appeals Denials Specialist position is responsible for reviewing accounts which have been denied or underpaid by third party payors, resolving the issues resulting in …