Environmental Services Lead, Full-Time (Evenings)

Location: Houston Methodist Willowbrook Hospital
18220 State Highway 249
Houston, TX 77070
Job Ref:
Talent Area:
Support Services
Job Shift:
2nd - Evening
Job Type:
Posted Date:
July 13, 2022

At Houston Methodist Willowbrook, the Environmental Services (EVS) Lead position is responsible for oversight of daily housekeeping and/or floor maintenance operations in assigned areas. The EVS Lead serves as a resource/expert for staff, creates an environment for safe patient care and assists others in developing their skills and knowledge. The EVS Lead position requires proficient knowledge and skills necessary to prioritize and carry out delegated tasks, serving as a role model to team members. This position participates in the training, education and development of the team, supporting members of manangement to achieve optimal department outcomes.


Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%

  1. Interacts in a positive, professional manner with patients, family and staff. Actively leads/participates in meetings and huddles and contributes to a dynamic, team focused work unit to achieve optimal results. (EF)
  2. Ensures employees are well supported and provided with the most up-to-date training and department communications through rounding and cross-unit work assignments. (EF)
  3. Facilitates teamwork by anticipating staffs' needs for assistance and responding positively to requests. Makes contributions to the department's work effort as a whole. (EF)


  1. Responds promptly and positively to requests for assistance from patients, staff and visitors. Responds to all assignments to create an environment that is conducive for healing. (EF)
  2. Performs efficient room cleaning processes ensuring timely patient admissions. (EF)
  3. Monitors workload fluctuations and work output of EVS staff, works with management to adjust assignments as appropriate, to ensure timely delivery of department services. (EF)


  1. Follows department process for room cleaning and discharge inspections, as appropriate, with the goal of meeting or exceeding HCAHPS or other identified cleanliness scores. (EF)
  2. Achieves discharge, daily room cleaning and assigned area turn-around times to meet goals, as appropriate. (EF)
  3. During discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipment. Performs safety checks and ensures regular maintenance of all major housekeeping equipment. (EF)
  4. Communicates and documents any facility or patient related issues to management. Corrects minor safety hazards. (EF)


  1. Appropriately uses and stores chemicals, paper goods, supplies, and equipment utilized during a shift. (EF)
  2. Prioritizes department daily tasks and independently manages time effectively, minimizing incidental overtime. (EF)
  3. Facilitates strategic staff scheduling in coordination with management to reduce overtime and ensure adequate coverage. (EF)


  1. Assumes responsibility for growth and development. Participates in continuing education and in-service programs. (EF)
  2. Contributes ideas towards improving the efficiency and effectiveness of department processes. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.



  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred


  • One year of progressive responsibility in Environmental Services or related field


  • American Heart Association BLS Certification preferred
  • Valid Texas Driver's License preferred
  • US Department Of Transportation Hazardous Materials Certification within 90 days of employment (renewed every 3 years)
  • Note: Current incumbents have 120 days from this job description revision date to acquire certification


  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Proficient computer skills including, but not limited to, knowledge of Microsoft Office software
  • Adapts to multiple ongoing priorities with minimal supervision including but not limited to organizing workflows and actively participating in problem solving
  • Demonstrate efficient and safe use of housekeeping equipment and chemicals
  • Demonstrates the ability to access information both in the department and within the system to support the department as appropriate


Work AttireYes/No
Business professionalNo
Other (dept approved)Yes


On-Call* No (for Non-Exempt or Exempt jobs)
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above. 
May require travel withinNo 
Houston Metropolitan area 


May require travel outsideNo
of Houston Metropolitan area 

**Travel specifications may vary by department.

Please note any other special considerations to this job: Hospital-issued scrubs in OR environment as appropriate.

Company Profile:

Since 2000, Houston Methodist Willowbrook Hospital has been serving Northwest Houston residents. Houston Methodist Willowbrook Hospital is a comprehensive acute care facility and has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. With 358 operating beds, 20 operating rooms and more than 2,300 employees, Houston Methodist Willowbrook Hospital provides comprehensive, personalized care for patients in Champions, Tomball, Magnolia, Spring and Cypress.

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