Work Shift: DAY
Work Week: M - F
Provide general clerical support by working closely with the International Patient Liaisons and Medical Referral Specialists to consistently achieve excellent outcomes in experience, and service for all. Provide administrative, secretarial skills and knowledge to the Global Health Services Patient Liaisons.
Select the applicable age group(s) of primary customers/patients served by this position.
¿ Not applicable
¿ Neonate (Birth to 28 days)
¿ Infants/Toddlers (29 days to 18 months)
¿ Toddler (18 months to 3 years)
¿ Preschooler (3-6 years)
¿ School Age (6-12 years)
¿ Adolescence (12-18 years)
¿ Young Adult (19-40 Years)
¿ Middle Adult (40-65 Years)
¿ Mature Adult (65 years and older)
System and department specific ICARE values
INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
Duties and Responsibilities are cross-referenced to the hospital’s Pillars of Excellence and will be transferred to the Performance Evaluation.
Conduct new patient orientation of hospital services, roles and responsibilities, including Methodist financial processes and policies and procedures(EF)
Escort patients to their appointments/services areas as needed (EF)
Provides prompt and personalized service to patients (EF)
Schedule patients for future appointments as needed
Review daily patient appointment load and advise as needed.
Demonstrates the components of the ICARE Values statement. (EF)
Manage filing and obtaining embassy financial coverage documents (EF)
Assist in entering patient information in department’s software system (EF)
Update list of hotel accommodations bi-annually (EF)
Protects patient and family privacy rights and maintains confidentiality of patient records and computer security codes, as well as protects the integrity of privileged information (EF)
Receives information from various sources that is assimilated and communicated in an accurate, timely and effective manner (EF).
Perform department functions such as answering telephones, troubleshooting and directing calls to the appropriate person in a professional manner. Files, faxes, photocopies, mails and maintains department filing system.(EF)
Arrange hotel accommodations, airport assistance, and transportation for patients, as needed (EF)
Assist in obtaining demographic patient information from patients in the waiting area, when needed (EF)
Drop off and pick-up 2nd opinion patient medical reports to/from physicians’ office (EF)
Manage Letters of Guarantee (LOGs) by filing them accordingly and providing them to health care providers at HMH as needed (EF)
Place daily reminder calls to all patients with 2nd day appointments (EF)
Obtain patients’ medical reports from physicians’ offices and through HMH’s HPF system (EF).
Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers, etc. (EF)
Carry out the Methodist Experience.Create personalized patient kits, welcome letters and Houston visitor information.
Assumes back-up duties for front desk. (EF)
Seek continuous professional development opportunities on topics such as guest relations, patients' rights, and medical issues.
Identify opportunities for process improvement to make processes work better for patients, visitors, and department.
This position description is not intended to be all inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. The Houston Methodist Hospital reserves the right to revise or change job duties and responsibilities as the need arises.
High School Diploma or GED required
Bachelor’s degree in healthcare or related field preferred.
Four years of administrative experience including one year in a health care organization or a bachelor’s degree in lieu of work experience. Two years of clinic/outpatient
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Proficiency in oral and written English. 2nd language a plus
Good medical/clinical assessment skills and proficient in medical terminology.
Comprehensive knowledge of physician referral protocol and hospital policies and procedures.
Understands cultural diversity.
Activity Checklist attached (see below)
Normal office setting.
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
VEVRAA Federal Contractor – priority referral Protected Veterans requested.
With its clinical excellence, compassionate care and world-class physicians, every year Houston Methodist and its physicians treat more than 7,200 international patients from more than 90 countries. In addition to international patient care, Houston Methodist Global Health Care Services’ consulting and education divisions provide advisory services and training and development to health care organizations around the world.
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