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Lead Health Screener (Evenings)
Job Ref # 56971
Houston Methodist Willowbrook Hospital
18220 State Highway 249
Houston, TX 77070

Category: Other

Job Type: PRN

Posted Date: July 1, 2020

Work Shift: EVENING

Work Week: PRN POSITION 3:00PM-11:00PM THR, FRI, SAT, EVERY OTHER WED                   OR

Job Summary

At Houston Methodist, the Lead Health Screener position is responsible for the oversight and operational performance of a screening station(s) at designated facility/clinic(s). This position will function as the liaison with employees, patients, visitors and any other onsite vendors. The Lead Health Screener position is responsible for ensuring the daily operations of the screening station(s) are carried out in an efficient, safe, systematic and reproducible manner. This position must constantly assess potential improvements for flow when it is warranted. The Lead Health Screener position requires the ability to foster a team environment and should emphasize the need for all Houston Methodist staff to work together effectively and efficiently. This position is responsible for coordinating the logistical set-up of the screening station and is accountable for ensuring the site equipment arrives and leaves the area in an efficient and timely manner. This position will train health screeners to perform all necessary functions to maintain the operation of the station and performs the role of Health Screener, as needed. The Lead Health Screener position involves reporting of data, appropriate escalation of issues, communication and focus on patient, visitors and employee¿s safety and satisfaction.

Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

oProvide personalized care and service by consistently demonstrating our I CARE values:
-INTEGRITY: We are honest and ethical in all we say and do.
-COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
-ACCOUNTABILITY: We hold ourselves accountable for all our actions.
-RESPECT: We treat every individual as a person of worth, dignity, and value.
-EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. 
oFocuses on patient/customer safety
oDelivers personalized service using HM Service Standards
oProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
oIntentionally rounds with patients/customers to ensure their needs are being met
oInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 30%
1.Leads and provides real-time staff education specific to screening processes and protocols that may change daily/weekly.  (EF)
2.Acts as the point-person and resource for screening station needs, issues, etc. for the hospital.  Performs functions of Health Screener, as needed.  (EF)
3.Functions as the liaison with employees, patients, visitors and any other onsite vendors at the screening station.  (EF)
4.Observes all employees, vendors, patients, and visitors upon entrance, including the review of a health screening questionnaire and a temperature screening, as recommended by the Centers for Disease Control and Prevention (CDC).  (EF)
5.Provides advisement and direction to other team members and identifies trends and opportunities for improvement with employee engagement.  Leads initiatives to improve employee participation and satisfaction.  (EF)

1.Supplies equipment for assigned check-points, i.e. Personal Protective Equipment (PPE), essential lists for decision-making purposes (visitor/employee/contact for escalation), gloves, wipes, face shields, face masks and wrist bands, etc.  (EF)
2.Maintains paperwork and hand-off of identified issues occurred during shift as well as other required shift records.  (EF)
3.Responds to and assists patients, family members or employees, de-escalating if necessary; contacts various individuals to assist in unforeseen situations.  (EF)

1.Rounds on screening station(s) to ensure the daily operations and recordkeeping of the screening station(s) are carried out in an efficient, safe, systematic and reproducible manner.  (EF)
2.Adheres to wearing the proper PPE required for the work area during all interactions.  (EF)
3.Constantly assesses potential improvements for flow when it is warranted. (EF)

1.Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members. (EF)
2.Handles multiple priorities simultaneously and effectively.  (EF)

1.Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the individual development plan (IDP) on an on-going basis.  Ensures own career discussions occur with appropriate management.  (EF)
2.Offers innovative solutions through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

oHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)  

oSix months of work experience


oDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
oSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
oAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
oPossesses critical thinking skills
oDemonstrates a strong commitment to practice all precautionary protocols set in place by facilities, CDC recommendations and government regulations, along with social distancing guidelines, as appropriate
oAbility to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment
oAbility to facilitate progressive change, work as part of a team and provide directions
oStrong oral and written communications skills
oAbility to consistently deliver excellent customer service
oStrong training, leadership and mentoring skills
oAbility to communicate effectively and escalate utilizing problem solving and decision-making skills
oBuilds relationships with supporting departments, i.e. Guest Relations, Security, Human Resources, Clinical Operations
oPossesses campus knowledge to support providing direction to patients, visitors, family members and vendors entering facility


Work AttireYes/No
Uniform                      No
Business professionalYes
Other (dept approved)          Yes

On-Call*                                 No (for Non-Exempt or Exempt jobs)
*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc) regardless of selection above.
May require travel within      No
Houston Metropolitan area

May require travel outside    No
of Houston Metropolitan area
**Travel specifications may vary by department.

Please note any other special considerations to this job: __________________________

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of  race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor – priority referral Protected Veterans requested.

Company Profile

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston.  The 312 bed hospital has 17 operating rooms, and more than 1,900 employees.  Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program® and was ranked No. 8 in the Houston metro area and No. 19 in Texas by U.S. News & World Report as a “Best Hospital” in 2016.  Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.

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