Work Shift: DAY
Work Week: M - F
The position exists to ensure that the day-to-day operations meet or exceed the standards and departmental goals and objectives, consistent with the Revenue Cycle leadership vision, as established by the director and Patient Access Services management team. To provide leadership, guidance and direction to the staff and/or service areas to assure a smooth and efficient patient access flow.
PATIENT AGE GROUP SERVED
¿ Not applicable
¿ Neonate (Birth to 28 days)
¿ Infants/Toddlers (29 days to 18 months)
¿ Toddler (18 months to 3 years)
¿ Preschooler (3-6 years)
¿ School Age (6-12 years)
¿ Adolescence (12-18 years)
¿ Young Adult (19-40 Years)
¿ Middle Adult (40-65 Years)
¿ Mature Adult (65 years and older)
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
I.Provide personalized care and service by consistently demonstrating our I CARE values:
INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
II.Focuses on patient/customer safety
III.Delivers personalized service using HM Service Standards
IV.Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
V.Intentionally rounds with patients/customers to ensure their needs are being met
VI.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
PRIMARY JOB RESPONSIBILITIES
Duties and Responsibilities are cross-referenced to Houston Methodist¿s Pillars of Excellence and will be transferred to the Performance Evaluation.
1.Attracts, recruits and retains top talent. Trains, develops and motivates employee team.
2.Creates and promotes a satisfying employee work environment.
3.Provides timely feedback and follow-up on employee concerns or recommendations.
1.Demonstrates improvement in Patient or Customer satisfaction score.
2.Creates an environment of personalized service and engages our patients, staff and physicians.
1.Complies with Business Practice standards for performance.
2.Sets and meets standards for quality and safety.
3.Accomplishes operational objectives through planning, organizing and managing workload and work processes.
4.Defines standards that ensure performance excellence (e.g., clinical care, quality and safety).
1.Manages the finances of department against goals.
2.Forecasts, develops and maintains budget accurately.
3.Develops and maintains resource plans, (staff, materials, equipment, etc.) to support achievement of business objectives.
1.Develops and implements new ideas and best practices in field of expertise.
2.Demonstrates adaptability and flexibility in the face of changing demands.
3.Demonstrates professional growth including individual networking (e.g., professional associations) to positively represent Methodist and gather benchmarking/trend data.
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
High School Diploma or GED
Minimum 5 years management experience in front-end (Patient Access Services) hospital operations: admitting, registration, financial counseling, insurance verification, etc., required.
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
¿Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
¿Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
¿Minimum typing skills of 40 wpm. Knowledge of PC environment using Windows 98/NT/2000, word processing/spreadsheet software. Excellent communications skills, both verbal and written.
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
VEVRAA Federal Contractor – priority referral Protected Veterans requested.
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. Houston Methodist is consistently ranked in U.S. News & World Report’s “Best Hospital” list and was recently named the number one hospital in Texas. FORTUNE magazine has placed Houston Methodist on its annual list of “100 Best Companies To Work For” since 2006. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 1,119 licensed beds, 67 operating rooms and over 6,000 employees, Houston Methodist offers complete care for patients from around the world.
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