At Houston Methodist, the Manager Laboratory Services department position is responsible for the delivery of quality laboratory services in an efficient and effective manner meeting the needs of patients and attending clinical staff. Under general direction, this role is responsible for functional and operational aspects of a laboratory. This position provides leadership, guidance and direction to staff and maintains accountability for the laboratory’s performance and results. The Manager Laboratory Services is responsible for quality, functional excellence and contribution to accomplishment of strategic and operational objectives. This position also fulfills the duties of Clinical Laboratory Improvement Amendments (CLIA) General Supervisor when required.
The Manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that assure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations.
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 20%
SERVICE - 20%
QUALITY/SAFETY - 20%
FINANCE - 20%
GROWTH/INNOVATION - 20%
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
o Bachelor's degree in a chemical, physical, biological or clinical laboratory science, or medical technology from an accredited institution
o Five years of laboratory experience, of which one year must have been in a managerial role in healthcare; may consider HM employee with five years of laboratory experience with HM performance that demonstrates leadership responsibility
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
o Must have one of the following required certifications:
o Certified as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Scientist, Histotechnologist (HTL), Histotechnician (HT) certification or categorical certification by Board of Certification (ASCP)
o Certified as a Medical Technologist by American Medical Technologists (AMT)
o Certified as a Clinical Laboratory Scientist by National Credentialing Agency for Laboratory Personnel (NCA)
o Clinical microbiology registry from American Society for Microbiology, RM(AAM)
o Certified Histocompatibility Technologist (CHT) by the American Board of Histocompatibility and Immunogenetics (ABHI)
o Equivalent certification to the above based on educational requirements and examination
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
o Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
o Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
o Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
o Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
o Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
o Ability to work effectively in a fast-paced environment
o Demonstrates flexibility and adaptability in the workplace
o Knowledge of managerial principles, process and procedures.
o Knowledge of relevant computer systems and data resources.
o Skill in planning, organizing and delegating functional activities
o Skill in coaching, counseling and developing the functional and supervisory skills of others.
o Ability to participate in strategic planning for the laboratory
o In depth knowledge of laboratory techniques, operations and procedures
o Demonstrates critical thinking skills by devising and applying innovative solutions
o Ability to work independently and collaborate with teams; seeks and expands on original ideas, enhances others’ ideas, and contributes own ideas about the issues at hand
o Probes for and provides information to clarify solutions
Work Attire Yes/No
Business professional Yes
Other (dept approved) Yes
On-Call* Yes, on a regular basis (for Non-Exempt or Exempt jobs)
*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above.
May require travel within Yes
Houston Metropolitan area
May require travel outside Yes
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job: Depending on the hours of operation of the laboratory section managed, Manager may need to be at work during second and third shifts and on weekends.
Houston Methodist Baytown Hospital, located 35 miles southeast of Houston, is the area’s only full-service hospital offering specialized medical care for patients at every stage in life. Houston Methodist Baytown houses 226 operating beds, with 15 operating rooms and more than 1,700 employees. The hospital brings Texas Medical Center excellence and quality care close to East Harris and surrounding counties.
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