Work Shift: EVENING
Work Week: M - F
Under the direction of the Manager of Guest Services is responsible for leading employees within a designated area of responsibility. Guest Services includes Housekeeping and Patient Transportation. Responsible for insuring quality and performance levels meet established standards of performance. Responsible for some aspects of scheduling, supply inventory and supply requisitioning.
PATIENT AGE GROUP SERVED
This position requires some direct patient care. Patient age groups will vary and include the full spectrum; pediatric to geriatric patient populations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1.Performs all duties and responsibilities of an EVS Associate 1, EVS Associate 2, and Patient Transporter.
2.Supervises approximately 50 employees in all locations/buildings associated with Methodist Sugar Land Hospital, including all related Medical Office Buildings (MOB¿s) and off-site buildings.
3.Supervises, plans and coordinates all Housekeeping and Patient Transportation operations, including Cleaning, Floor Maintenance, Linen Distribution, Waste Management, Document Destruction, Conference Room Set-ups, Outside Grounds Pick-up, Window Washing, and Patient Transportation.
4.Trains Housekeepers and Patient Transporters on all aspects of their jobs, duties, and responsibilities.
5.Investigates Housekeeping and Patient Transportation complaints, and resolves issues with urgency.
6.Conducts employee rounding, quality inspections, and customer interviews to identify opportunities to improve services, build relationships and measure quality.
7.Provides leadership that empowers department employees to make decisions that meet the strategic and operational objectives of the department and TMHS.
8.Provides complete coverage of Housekeeping and Transportation operations on weekends and holidays.
9.Monitors supply usage, conducts supply inventory, and provides supply ordering information.
10.Monitors linen usage, conducts linen inventory, and orders linen supplies and containers as needed.
11.Monitors checkout and patient transportation processes to ensure quality and time standards are met.
12.Designates stat situations and escalates priority level in patient tracking system.
13.Performs and coordinates other supervisory duties as assigned.
A High School Diploma or equivalent is required.
Previous experience in commercial Housekeeping or Patient Transportation operations is required. Three or more years of previous supervisory or management experience, commercial cleaning or linen distribution experience, and/or membership/certification in professional Housekeeping, Patient Transportation, and/or Laundry organizations is highly preferred.
CERTIFICATES, LICENSES, AND REGISTRATIONS REQUIRED
American Heart Association CPR Certification and successful renewal are required.
The employer, as deemed necessary, may require other on-the-job technical certifications to insure regulatory compliance and consistent quality. As such, employees in this position may be required to attend classes, participate in testing, and may be required to achieve a passing grade/certification.
SPECIAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
The position requires an annual skill assessment and re-certification for hospital procedure cleaning. All assessment tools are executed and documented within the department (see certifications above). Additional skill base should include:
¿Ability to think clearly under stress and quickly prioritize.
¿Proficiency using Microsoft Office and linen/patient transportation software to run reports, create and/or manipulate spreadsheets.
¿Knowledge of Housekeeping, Patient Transportation, and Linen operations.
¿Excellent verbal and written communication skills.
¿Compliance with all hospital policies and procedures.
¿Understanding of quality improvement processes and ability to train employees to deliver service that exceeds customer expectations.
¿Ability to develop employee teams, to role model teamwork and customer service behaviors, while providing positive and constructive feedback to employees, peers and management.
¿Ability to understand needs of department and TMHS, growth, market trends, changes in healthcare, and ability to share and communicate this information to employees in a positive manner.
¿Ability to lead teams of varying sizes with diverse membership, to communicate goals, and to manage conflicts and effectively lead teams to productive and successful outcomes.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An ADA Activities checklist is incorporated at the end of this document (see below).
Majority of work will be conducted indoors. Some responsibilities may be conducted at other facilities associated with Methodist hospital. Assignments may be in hospital units with typical hospital environmental hazards and concerns. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Requires very good health and stamina; constant standing; occasionally lift (100 lbs.) and regular lifting and moving of full buckets, equipment, etc. Will be utilizing solvents and detergents endemic to hospital grade cleaning chemicals. Long hours are common. Will be required to work varied shifts to plan, or organize files, schedules, and projects and may even require some weekends and nights.
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
VEVRAA Federal Contractor – priority referral Protected Veterans requested.
Houston Methodist San Jacinto Hospital, located 35 miles southeast of Houston, is the area's only full-service hospital offering specialized medical care for patients at every stage in life. This 392 licensed bed hospital with 18 operating rooms, and over 1,400 employees, brings Medical Center excellence and quality care close to East Harris and surrounding counties.
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