Program Coordinator - Health Education and Learning (HEAL)

JOB SUMMARY

At Houston Methodist, the Program Coordinator position is responsible for the planning and coordination of quality initiatives to improve outcomes and achieve business objectives for the assigned clinical program(s). This position oversees the development and implementation of all assigned quality programs, including the introduction of new initiatives, programs, procedures, and external reporting requirements. Other duties for the Program Coordinator position include providing education and assisting program leadership in developing strategies to respond to quality program requirements and opportunities for improvement supported by external benchmarking. This position interacts with all levels of the organization, from front-line staff to senior management, and collaborates with system hospitals for the sharing of best practices, reporting methodologies, and identification of potential duplication of effort.

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 20 %

1. Supports management to plan program initiatives to ensure that the goals of the program are met. Promotes program compliance with stakeholders, management, and the medical staff, as appropriate. (EF)
2. Collaborates with management to develop and implement communication strategies throughout the organization/system to ensure accurate information regarding clinical and quality program purpose, initiatives, improvement strategies, and outcomes. Obtains buy-in to change efforts. (EF)
3. In collaboration with management, recommends opportunities for improvement of department/program score for turnover/retention/employee engagement. (EF)

SERVICE - 20%

1. Develops analysis and reporting, as necessary, to leadership and other key stakeholders on the progress of the program. Creates materials, presentations, and reports program status for senior leadership, directors and managers, and front-line staff. (EF)
2. Provides consultative services, as needed, to program to successful outcomes. Follows up on action items necessary to ensure completion of assignments. (EF)
3. Implements change management strategies to ensure successful execution of the program and to improve targeted outcomes. (EF)

QUALITY/SAFETY - 25%

1. Contributes to the development of the program standards and guidelines; implements and monitors program initiatives that improve designated compliance. Ensures appropriate data is collected and submitted to appropriate databases for program supported. (EF)
2. Supports leaders to drive improvements in program outcomes by coordinating the day-to-day quality efforts of the program in collaboration with patient safety, quality, and other relevant partners. (EF)
3. Supports program strategic direction and uses appropriate and evolving methodologies to drive quality program initiatives. Utilizes outstanding relationship skills to partner with key stakeholders to promote program success. (EF)
4. Identifies key measures to periodically assess outcomes and metrics and continuously enhances and improves training to drive improved outcomes for the patient and/or employee experience. (EF)

FINANCE - 15%

1. Coordinates the financial initiatives of the program within documented timeframes and is aligned with the budget. Effectively coordinate the scope, schedule, and budget of all assigned projects while in the process; monitors year-to-year trends. Monitors the success of the program, engagement strategies, and budget, identifying cost-saving and waste-elimination opportunities. Forecasts potential schedule delays and develops alternate plans. (EF)
2. Participates in decisions impacting operational and capital needs as appropriate. Provides timely submission of invoices; tracks and adheres to budgetary objectives for assigned projects.

GROWTH/INNOVATION - 20%

1. Coordinates the introduction, development, and implementation of all new aspects of the program in consideration of the physical environment, staff competencies, quality outcomes, efficiencies, best practices, and cost. Supports the research and education missions of the program. (EF)
2. Assists the development of outreach and communications strategies and plans, including assessing needs and opportunities relating to all external outreach, marketing, and communications within the scope of the role. (EF)
3. Seeks opportunities to identify self-developmental needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

o Bachelor’s degree or higher in business, healthcare administration, clinical or related field

EXPERIENCE REQUIREMENTS

o Two years experience related to business or healthcare administration to include experience executing strategic programs to drive business success

o Experience in Wellness, Health Promotion, or Exercise Science highly preferred