Work Shift: DAY

Work Week: M - F

JOB SUMMARY

Facilitates the hospital medicine service line across the HMWB hospital. Collaborates with executive, physician, and nursing leadership for the development and implementation of the service line strategy, driving profitable service line growth, improving processes, marketing initiatives, physician recruitment, while improving physician/hospital alignment.
Responsibilities:

• Demonstrates responsibility and accountability for service line development to include business plan development, market analysis/research, and service-line performance evaluation. In conjunction with entity leadership, evaluates services at respective facilities for scope, depth of service, physician manpower, financial feasibility, and potential expansion.
• Ensures a system-oriented service-line approach through the effective coordination of resources, standards of care, operating procedures, physician practice and coverage.
• Ensures development and implementation of effective, ongoing programs to measure, assess, and improve quality of care.
• Develops and fosters effective collaboration between clinical departments, medical staff leadership, and other affiliated services to ensure an integrated approach to providing care and services.
• Actively supports facility community efforts, and represents the hospital in the community through participation in community organizations etc.
• Models, fosters, and encourages a Service Excellence culture.
• Actively seeks ways to control costs without compromising patient safety, quality of care or services delivered..
• Works with leadership to ensure the development of long and short term service-line growth strategies.
• Routinely audits the service line's competitive position relative to the market area served.
• Demonstrates and promotes a positive customer service attitude, which encourages quality patient care and enhances the image/reputation of the facility.

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS
o Masters degree required

EXPERIENCE REQUIREMENTS
o Minimum of five years progressive healthcare management experience. Service line management experienced preferred

CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
o N/A

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
o Strong proficiency in speaking, presentation skills, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.  Excellent interpersonal skills.
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
o Strong organizational/project management skills, excellent critical synthesis and problem-solving skills
o Knowledgeable of adult learning principles
o Well versed in computer skills of the entire Microsoft Office Suite (Access, Excel, Outlook, PowerPoint and Word)

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of  race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor – priority referral Protected Veterans requested.

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston.  The 312 bed hospital has 17 operating rooms, and more than 1,900 employees.  Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program® and was ranked No. 8 in the Houston metro area and No. 19 in Texas by U.S. News & World Report as a “Best Hospital” in 2016.  Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.