Category: Leadership Management
Job Type: Full-Time
Work Shift: DAY
Posted Date: Jan. 11, 2022
At Houston Methodist Willowbrook, the Program Director position develops programs and provides leadership, planning and coordination of multi-component, complex programs to drive business goals and support the organization’s strategic direction. This position educates and assists leadership in developing strategies to respond to new program requirements and opportunities for improvement supported by external benchmarking. The Program Director position exhibits strong leadership and critical reasoning skills in decision-making, planning and organizing, initiative and ingenuity, creativity, independent decision making, problem solving, and interpreting data for large-scale and multiple site programs. This position develops positive relationships with physicians and interdisciplinary teams, interacting with all levels of the organization, from front-line staff to senior management. This position is responsible for various administrative and operational functions, including protocol development and implementation, financial stewardship and writing program funding proposals while providing education and technical expertise related to the program for successful implementation. The Program Director position collaborates with System Hospitals for sharing of best practices, reporting methodologies and identification of potential duplication of effort.
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 20%
SERVICE - 20%
QUALITY/SAFETY - 25%
FINANCE - 15%
GROWTH/INNOVATION - 20%
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
o Master’s degree
o Seven years of experience in a healthcare setting of which four years working in a program/project role focused on organizational operations. May consider HM employee with six years experience, including three years in a program/project role where the emphasis has been focused on organizational operations
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
o Strong proficiency in speaking, presentation skills, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security. Excellent interpersonal skills.
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
o Strong organizational skills, excellent critical synthesis and problem-solving skills with attention to detail
o Well versed in computer skills of the entire Microsoft Office Suite
o Excellent time management skills with proven ability to meet deadlines
o Ability to function well in a high-paced and, at times, stressful environment, works under pressure and balances many competing priorities
o Mature management skills demonstrated by calm and thorough review of situations
o Advanced skills in change management, planning and execution and business acumen
o Experience with successful program management and outcomes
o Strategic thinker that demonstrates innovation and creativity in program management
o Adaptable – flexible in handling change, able to juggle multiple high priority demands, able to adapt to new situations with innovative ideas or approaches. Ability to maintain focus on goals and easily adjust to how they are achieved
o Ability to analyze and solve problems and make decisions on program-related issues
o Ability to influence others without direct position responsibility to earn credibility and client trust
o Professional handling of exposure to confidential/sensitive information
o Knowledge and familiarity with accreditation and regulatory requirements for program
Work Attire Yes/No
Business professional Yes
Other (dept approved) No
On-Call* No (for Non-Exempt or Exempt jobs)
*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above
May require travel within Yes
Houston Metropolitan area
May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.
Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 310 bed hospital has 23 operating rooms, and more than 2,100 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.
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