Job Type: PRN
Posted Date: June 14, 2019
Work Shift: DAY
Work Week: Per Deim-As needed Days
PRN Work as Needed
The Scheduler I is responsible for scheduling and registering patients for multiple services, including but not limited to admissions and either surgery or diagnostic testing, utilizing computerized scheduling and registration systems with multiple software applications. The incumbent will be responsible for obtaining clinical information to schedule appropriately and secure the account. Obtaining and accurately inputting information to properly schedule services and register patients is a must for this position. The incumbent will also be responsible for performing the necessary financial clearance processes, i.e., eligibility, verification, pre-certification and pre-service collections, to secure the services to be provided.
Professional and excellent customer service interactions required with all levels of staff, management, physicians, patients and families. This position may be located in clinical settings, interacting in-person with patients, physicians and clinicians, and/or in centralized scheduling and registration areas, including call center environments. Competency requirements for computer entry, as well as, insurance procedures will be maintained. The incumbent must have the ability to use analytical thinking, independent judgment and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers.
Neonate to Geriatric
rapport with patients, physicians/office staff and hospital personnel. Maintains patient
confidentiality. Appropriately utilizes ACD telephone system, as applicable. (EF)
High School graduate or GED
Minimum college hours preferred
Medical terminology experience and applicability
Minimum of 3 years of public contact experience with 2 years health care experience in Patient Access Services, primarily with surgery and ancillary scheduling and registration.
Minimum of 2 years experience contacting insurance providers and verifying insurance.
Familiarity with managed care contract requirements as they pertain to pre-cert and authorization processes.
Proficient in English, written and verbal
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
An Activity Checklist (see final page) is enclosed.
Ability to sit for long periods of time.
Includes office environment, high phone usage.
Employee must be able to push, pull and lift items greater than 20 pounds.
Standard Dress Uniform required for those employees who have public contact with customers
Ability to flex hours and work/day assignments to meet needs related to unanticipated patient volume, acuity.
Participation in Health Center sponsored activities as assigned.
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
VEVRAA Federal Contractor – priority referral Protected Veterans requested.
Houston Methodist Willowbrook Hospital opened its doors to Northwest Houston in December 2000. In May 2010, a major expansion on the 52-acre campus doubled the size of the hospital, brining more expertise, more state-of-the-art technology and more specialized care to the community. With 251 licensed beds, 16 operating rooms and over 1,600 employees, Houston Methodist Willowbrook Hospital was specifically designed to provide comprehensive, personalized care for the community.
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