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Scheduler I (Days)
Job Ref # 48281
Houston Methodist Willowbrook Hospital
18220 State Highway 249
Houston, TX 77070

Category: Clerical

Job Type: PRN

Posted Date: June 14, 2019

Work Shift: DAY

Work Week: Per Deim-As needed Days

Job Summary


PRN Work as Needed

The Scheduler I is responsible for scheduling and registering patients for multiple services, including but not limited to admissions and either surgery or diagnostic testing, utilizing  computerized scheduling and registration systems with multiple software applications.  The incumbent will be responsible for obtaining clinical information to schedule appropriately and secure the account.  Obtaining and accurately inputting information to properly schedule services and register patients is a must for this position.   The incumbent will also be responsible for performing the necessary financial clearance processes, i.e., eligibility, verification, pre-certification and pre-service collections, to secure the services to be provided.

Professional and excellent customer service interactions required with all levels of staff, management, physicians, patients and families.  This position may be located in clinical settings, interacting in-person with patients, physicians and clinicians, and/or in centralized scheduling and registration areas, including call center environments.  Competency requirements for computer entry, as well as, insurance procedures will be maintained.  The incumbent must have the ability to use analytical thinking, independent judgment and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers.



Neonate to Geriatric



  • Demonstrates mastery of Ancillary and/or Operating Room scheduling process and                  software.  Obtains and inputs accurate registration data, such as patient demographics, insurance information, and clinical data.  (EF)
  • Schedules and registers multiple services with multiple departments utilizing computerized scheduling and registration systems.  Balances departmental
  • resources, utilization requirements and addresses physician/patient requests or needs.(EF)
  • Identifies and assigns correct medical record numbers.(EF)
  • Obtains required data to support hospital clinical/financial needs.  Utilizes courteous and      
  • professional telephone techniques and interpersonal skills to establish and maintain

rapport with patients, physicians/office staff and hospital personnel.  Maintains patient

confidentiality.  Appropriately utilizes ACD telephone system, as applicable. (EF)

  • Communicates with other Patient Access Services areas, Utilization Review, and any other departments and/or offices, any problems or additional information needs for authorization, referral, or pre-certification. (EF)
  • Collates and prepares all pre-registered patients records for initiation into the facility. (EF)
  • Contributes to departmental and hospital patient satisfaction. (EF)
  • Communicates openly in a non-judgmental and professional demeanor during all interactions with customers and co-workers. (EF)
  • Participates in departmental and hospital performance improvement plan. (EF)
  • Follows all safety rules while on the job.  Reports accidents promptly and corrects minor safety hazards.  Completes all hospital required and job related in-services and applies the information needed.  Complies with applicable laws, regulation, guidelines and standards regarding safety and infection control issues. (EF0
  • Demonstrates the components of the ICARE values statement.(EF)
  • Performs other duties as assigned.



High School graduate or GED

Minimum college hours preferred

Medical terminology experience and applicability



Minimum of 3 years of public contact experience with 2 years health care experience in Patient Access Services, primarily with surgery and ancillary scheduling and registration.

Minimum of 2 years experience contacting insurance providers and verifying insurance.

Familiarity with managed care contract requirements as they pertain to pre-cert and authorization processes.

Proficient in English, written and verbal





  • Hospital Information System – ADT and Patient Management experience preferred
  • Microsoft Outlook preferred
  • Ability to manage multiple tasks at one time.
  • Ability to manage a fast-paced environment
  • Ability to manage multiple phone calls at one time.

An Activity Checklist (see final page) is enclosed.

Ability to sit for long periods of time.


Includes office environment, high phone usage.

Employee must be able to push, pull and lift items greater than 20 pounds.

Standard Dress Uniform required for those employees who have public contact with customers

Ability to flex hours and work/day assignments to meet needs related to unanticipated patient volume, acuity.

Participation in Health Center sponsored activities as assigned.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of  race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor – priority referral Protected Veterans requested.

Company Profile

Houston Methodist Willowbrook Hospital opened its doors to Northwest Houston in December 2000. In May 2010, a major expansion on the 52-acre campus doubled the size of the hospital, brining more expertise, more state-of-the-art technology and more specialized care to the community. With 251 licensed beds, 16 operating rooms and over 1,600 employees, Houston Methodist Willowbrook Hospital was specifically designed to provide comprehensive, personalized care for the community.

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