Senior Network Engineer - Call Center Support
Job Ref # 29896
Location: Houston, TX
Category: IT/Telecommunications
Job Type: Full-Time

Work Shift: DAY

Work Week: M - F

Job Summary


Under general supervision, is responsible for routine installation, testing, analysis and support of all elements of the network facilities (including power, communications machinery, software, lines, modems, and terminals), ensuring stable network performance. Monitors and controls performance and status of the network resources. Utilizes software and hardware tools, identifies and diagnoses problems and factors affecting network performance. Possesses and applies a broad knowledge of principles, practices, and procedures relating to network technologies, to the completion of moderately difficult assignments.  Troubleshoots networking and operating systems problems, providing technical assistance and resolution.  Assess network needs and designs solutions that conform to corporate standards for projects.


  1. Follows standard practices and procedures in analyzing situations and identifying problems.
  2. Work assignments have system definition / implementation focus.
  3. Leads small to large scale projects.
  4. Has substantial client interaction.
  5. May have some budget management responsibility for projects.
  6. Provides leadership on design initiatives and large projects.
  7. Provides direction and mentoring to less experienced team members.
  8. Interacts and communicates effectively with customers, team members and management.
  9. Demonstrates effective use of time management skills. 
  10. Demonstrates and supports the Methodist vision, mission and value statements.
  11. Demonstrates and supports the Methodist customer service standards.
  12. Adheres to system, division and department policies, procedures, guidelines and standards.
  13. Performs other duties as assigned.



Bachelor's degree in computer science/programming, degree preferred, or equivalent combination of experience and education.


Minimum 6 years of progressive data network engineering experience, intermediate project management skills. Healthcare experience preferred.


CCIE is recommended. CCNP, CCDP required.


  1. Strong problem solving, analysis, design, communication, documentation, implementation, customer service skills.
  2. Strong experience in multiple network protocols and practical application in an enterprise networking environment. 
  3. In-depth knowledge of routing, switching and WAN services
  4. Strong experience with router and switch configuration.
  5. Understanding of firewall configuration
  6. Broad knowledge of networking concepts, TCP/IP, subnetting, VLANs
  7. Firm understanding of WAN protocols (BGP, EIGRP, MPLS and OSPF).
  8. Resolve problems related to PCs, servers, and Cisco network switches.
  9. Troubleshoot basic problems related to DNS, DHCP, and WINS protocols
  10. Install all new hardware, systems, and software for networks.
  11. Install, configure, and maintain network services, equipment and devices.
  12. Plans and supports network and computing infrastructure.
  13. Perform troubleshooting analysis
  1. of servers, workstations and associated systems.
  2. Documents network problems and resolution for future reference.
  3. Monitors system performance and implements performance tuning.
  4. Oversee network security.
  5. Strong analytical abilities and professional office experience needed.
  6. Understands the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
  7. Understands the issues involved in administering and maintaining corporate WAN.
  8. Performs other duties as assigned. 

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of  race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor – priority referral Protected Veterans requested.

Company Profile

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of 7 hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center and six community hospitals throughout the greater Houston metropolitan area.  HM also includes a research institute, a global business division, numerous physician practices and several free standing emergency rooms and outpatient facilities.  Overall, HM employs over 20,000 employees.   FORBES magazine has placed Houston Methodist on its annual list of Best Employers in 2016.  Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

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