Patient Access Center Coordinator

At Houston Methodist, the Patient Access Center Coordinator position is responsible for coordinating the daily functions and operations of the department to ensure appropriate service levels and workstreams. In partnership with management, this position ensures patients are scheduled for services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration and verification of eligibility and benefits. This position also ensures all members of the team are providing unparalleled customer service in a timely and professional manner. The Patient Access Center Coordinator provides first-level investigation for patient concerns, assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration through metric and workflow reviews, supports training needs of team members, and provides innovative suggestions for process improvement.

Company Profile:

Houston Methodist Continuing Care Hospital is a long-term acute care hospital that proudly serves the Greater Houston area, focused on the needs of patients requiring extended hospitalization. Located in Katy, west of the Texas Medical Center, Houston Methodist Continuing Care is committed to providing patients with the Houston Methodist standard of unparalleled quality and safety, focusing on the patient and family. The facility offers both inpatient and outpatient services, including hemodialysis or peritoneal dialysis, infectious disease management, intensive care, pain management, postsurgical complication management, pulmonary care management, trauma and neurological injury management, and outpatient rehabilitation therapies.