We are honored to share that all seven of our eligible hospitals have been named top performers in the 2025 Bernard A. Birnbaum, MD, Quality Leadership Rankings by Vizient Inc., a trusted national benchmark for hospital performance.
This year, five of our hospitals ranked in the top five of their …
Scheduler - Orthoepdics (Willowbrook)
Location:
Houston Methodist Specialty Physician Group
13802 Centerfield Drive, Houston TX, 77070
13802 Centerfield Drive, Houston TX, 77070
- Job Ref:
- 2025-77272
- Time Type:
- Full Time
- Job Shift:
- Day
- Job Type:
- Full Time
At Houston Methodist, the Scheduler position is responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at a designated facility. This position ensures quality patient surgical and/or ancillary services scheduling by acting as a liaison between patient, facility, and providers to ensure exams, tests, and procedures are scheduled timely, accurately, and appropriately. The Scheduler may also pre-register patients timely in the electronic health record (EHR) so pre-certification, authorization, and verification of insurance benefits can be obtained in a timely manner.
FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION
EXPERIENCE
LICENSES AND CERTIFICATIONS
Required
SKILLS AND ABILITIES
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
SUPPLEMENTAL REQUIREMENTS
Non-exempt
QUALIFICATIONS
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
EXPERIENCE
- Two years of experience in a medical setting or call center environment
- Medical scheduling experience preferred
LICENSES AND CERTIFICATIONS
Required
SKILLS AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Ability to multi-task and flexibility to meet the needs of patients, physicians, and department
- Knowledge of basic registration/access functions and insurance procedures
- Ability to problem solve
- Basic understanding of medical terminology and diagnosis/procedural codes
- Ability to remain calm in stressful situations with patience and understanding
- Excellent customer service and professional communication skills
- Proficient computer skills and ability to learn and navigate multiple software programs
- Ability to handle detail work accurately and rapidly
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
- Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results.
- Serves as a liaison between patient, facility, and physicians to ensure exams, tests, and procedures are scheduled timely, accurately, and appropriately. Communicates special requests and add-ons with appropriate department team as needed.
- Communicates with departments throughout the facility when barriers to the current schedule present.
SERVICE ESSENTIAL FUNCTIONS
- Schedules patients for services accurately on the appropriate schedule. Synchronizes the appointment calendars in order to effectively schedule patients according to physician/ department availability and urgency of patient service requirements as needed. May also provide pre-registration services.
- Obtains valid and compliant orders and schedules patients based on the physician order and according to department criteria. Enters all diagnostic services, surgical services and special procedures on the schedule as applicable.
- Confirms patients’ appointments, instructs on location and directions to facility/ department, relays pre-appointment preparations, and arranges for patients to have interpreter, mobility, or other assistance as needed for the visit.
- Establishes/updates the hospital account record to include detailed patient demographic and insurance information in EHR system, selecting insurance plans and payers, and medical necessity determination.
- Responds promptly to requests by staff, patients, and physicians; reschedules and/or cancels appointments as needed. Assists with resolving EHR work queues that support scheduling.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and outcome.
- Schedules patient appointments utilizing standard operating procedures and enters data into EHR system with a high level of thoroughness, accuracy and timeliness.
- Meets scheduling goals set by the department (e.g., abandonment rate, productivity/ activities per hour, etc.).
FINANCE ESSENTIAL FUNCTIONS
- Gathers demographic and insurance information so that the patient’s insurance may be verified, authorization obtained, and patient’s portion determined prior to the patient’s date of service.
- Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Generates and communicates new ideas and suggestions that will improve quality or service.
SUPPLEMENTAL REQUIREMENTS
- WORK ATTIRE
- Uniform: No
- Scrubs: No
- Business professional: Yes
- Other (department approved): Yes
- On Call* No
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
Company Profile:
Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.
Featured Jobs
-
Neuropsychologist – Houston Methodist Willowbrook Hospital
Location:
Houston Methodist Specialty Physician Group, Houston, TXHouston Methodist Specialty Physician Group Department of Neurology is currently seeking a licensed full-time Neuropsychologist to provide comprehensive neuropsychological assessment, diagnosis, and treatment planning for patients with neurological, medical, and psychiatric conditions. The Neuropsychologist will work collaboratively with Neurologists to support high quality, patient- centered care. This is a full-time …
-
Social Worker I - Inpatient Psychiatry Unit
Location:
Houston Methodist Hospital, Houston, TXFLSA STATUS Exempt QUALIFICATIONS EDUCATION Master's degree in social work from an accredited university EXPERIENCE 0 years of experience New graduate with hospital internship preferred One year hospital social work experience preferred LICENSES AND CERTIFICATIONS Required LCSW or LMSW state license SKILLS AND ABILITIES Demonstrates the skills and competencies necessary …
-
Sr Respiratory Care Practitioner
Location:
Houston Methodist Continuing Care Hospital, Katy, TXFLSA STATUS Non-exempt QUALIFICATIONS EDUCATION Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section EXPERIENCE Four years experience as a Respiratory Care Practitioner of which at least two in a critical care level (preferred at HMCCH). May …
