We are honored to share that all seven of our eligible hospitals have been named top performers in the 2025 Bernard A. Birnbaum, MD, Quality Leadership Rankings by Vizient Inc., a trusted national benchmark for hospital performance.
This year, five of our hospitals ranked in the top five of their …
Patient Services Specialist
Location:
Corporate
6560 Fannin St., Houston TX, 77030
6560 Fannin St., Houston TX, 77030
- Job Ref:
- JR-636
- Time Type:
- Part Time
- Job Shift:
- Day
- Job Type:
- Part Time
This job is PRN days.
Job location: 6560 Fannin (on site)
Must be bilingual in Spanish.
Serve as a primary liaison between patients, families, and healthcare providers to ensure clear and compassionate communication
Support Spanish-speaking patients by providing interpretation and culturally sensitive guidance throughout their care journey
Coordinate patient appointments, follow-ups, and referrals across departments and services
Foster a positive patient experience by addressing concerns and helping resolve service-related issues
Maintain accurate records and ensure timely updates in electronic health systems
Collaborate with clinical and administrative teams to improve patient flow and satisfaction
At Houston Methodist, the Patient Services Specialist PRN is responsible for providing customized concierge assistance to patients serving as the primary point of contact for all inpatient, outpatient, and physician office facilitation for their respective patients. The Patient Services Specialist PRN facilitates services for patients appropriately, thereby enhancing the reputation of Houston Methodist and is a fundamental contributor to the patient experience.
Job location: 6560 Fannin (on site)
Must be bilingual in Spanish.
Serve as a primary liaison between patients, families, and healthcare providers to ensure clear and compassionate communication
Support Spanish-speaking patients by providing interpretation and culturally sensitive guidance throughout their care journey
Coordinate patient appointments, follow-ups, and referrals across departments and services
Foster a positive patient experience by addressing concerns and helping resolve service-related issues
Maintain accurate records and ensure timely updates in electronic health systems
Collaborate with clinical and administrative teams to improve patient flow and satisfaction
At Houston Methodist, the Patient Services Specialist PRN is responsible for providing customized concierge assistance to patients serving as the primary point of contact for all inpatient, outpatient, and physician office facilitation for their respective patients. The Patient Services Specialist PRN facilitates services for patients appropriately, thereby enhancing the reputation of Houston Methodist and is a fundamental contributor to the patient experience.
FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION
EXPERIENCE
SKILLS AND ABILITIES
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
SUPPLEMENTAL REQUIREMENTS
Non-exempt
QUALIFICATIONS
EDUCATION
- Bachelor’s degree
EXPERIENCE
- Five years of experience in a hospital setting required, preferably within a patient services environment where routine resolution was required and knowledge of operations was critical
SKILLS AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Proficiency in oral and written Spanish or Arabic
- Proficiency in medical terminology
- Comprehensive knowledge of physician referral protocol and hospital policies and procedures
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
- Serves as main point of contact for all inpatient, outpatient, and physician office facilitation to include routing and handling requests appropriately. Applies in depth knowledge of hospital services as well as an ability to handle multiple tasks at once in a fast moving and dynamic environment.
- Cultivates relationships with physician offices, professional services, and other hospital departments to ensure seamless coordination of patient encounters.
- Enhances patient experience by providing customized concierge assistance to each patient throughout the patient’s entire visit.
SERVICE ESSENTIAL FUNCTIONS
- Delivers prompt and personalized service to patients, handles multiple requests including but not limited to information, medical appointments, rescheduling, cancellations, etc. while delivering culturally appropriate high-end concierge service to each patient. Develops creative, meaningful solutions for patients and family members. Will provide language assistance as needed.
- Proactively resolves patient concerns to reach resolutions in a swift manner to avoid interruptions of services.
- Communicates effectively with patients, family members, co-workers, medical staff hospital personnel, and all other clients; treats all individuals with dignity and respect and participates in activities to improve working relationships within the department.
- Stays abreast of hospital services offered to better assist patients.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Provides appropriate and accurate documentation/tracking in (CRM) systems for each patient.
- Partners with Finance to ensure an efficient and complete patient registration process.
- Understands legal and liability considerations of maintaining confidentiality and addressing situations of necessary information disclosure; including confidentiality and mandated reporting of information to include federal, state, and organization.
FINANCE ESSENTIAL FUNCTIONS
- Enters basic insurance and demographic information into appropriate data systems to streamline patient processing.
- Provides support on auditing patient types such as International, International 1, Platinum, and/or Corporate patient information and collecting referral information on all patients whose services are facilitated at our hospitals.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Engages in special projects and committees as assigned by manager.
- Seeks opportunities to drive new initiatives when needed and assumes alternative roles and responsibilities within the office as needed.
SUPPLEMENTAL REQUIREMENTS
- WORK ATTIRE
- Uniform: No
- Scrubs: No
- Business professional: Yes
- Other (department approved): No
- On Call* No
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
Company Profile:
Houston Methodist is one of the nation’s leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.
Featured Jobs
-
Neuropsychologist – Houston Methodist Willowbrook Hospital
Location:
Houston Methodist Specialty Physician Group, Houston, TXHouston Methodist Specialty Physician Group Department of Neurology is currently seeking a licensed full-time Neuropsychologist to provide comprehensive neuropsychological assessment, diagnosis, and treatment planning for patients with neurological, medical, and psychiatric conditions. The Neuropsychologist will work collaboratively with Neurologists to support high quality, patient- centered care. This is a full-time …
-
Social Worker I - Inpatient Psychiatry Unit
Location:
Houston Methodist Hospital, Houston, TXFLSA STATUS Exempt QUALIFICATIONS EDUCATION Master's degree in social work from an accredited university EXPERIENCE 0 years of experience New graduate with hospital internship preferred One year hospital social work experience preferred LICENSES AND CERTIFICATIONS Required LCSW or LMSW state license SKILLS AND ABILITIES Demonstrates the skills and competencies necessary …
-
Sr Respiratory Care Practitioner
Location:
Houston Methodist Continuing Care Hospital, Katy, TXFLSA STATUS Non-exempt QUALIFICATIONS EDUCATION Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section EXPERIENCE Four years experience as a Respiratory Care Practitioner of which at least two in a critical care level (preferred at HMCCH). May …
