Houston Methodist has earned a top spot on Glassdoor’s 2026 Best Places to Work list, ranking No. 9 out of 100 of the Top 100 U.S. Employers and No. 1 in the health care industry.** This national recognition is particularly meaningful because it is based entirely on feedback shared by …
Gift Shop Representative
Location:
Houston Methodist Hospital
6565 Fannin St., Houston TX, 77030
6565 Fannin St., Houston TX, 77030
- Job Ref:
- JR-351
- Time Type:
- Full Time
- Job Shift:
- Day
- Job Type:
- Full Time
Gift Shop Representative - Full Time/Days:
At Houston Methodist, the Gift Shop Representative position is responsible for ordering, receiving, stocking and inventory of specified merchandise as assigned. This position assists customers with merchandise and operating registers when needed. The Gift Shop Representative position answers the telephone and assists customers with phone orders, performing other duties as assigned by management. This position will ensure the department's patient, visitor and customer interactions are in accordance with Houston Methodist's ICARE values of integrity, compassion, accountability, respect and excellence and established standard operating procedures which includes all staff providing unparalleled patient care and customer service in a timely, professional and safe manner.
At Houston Methodist, the Gift Shop Representative position is responsible for ordering, receiving, stocking and inventory of specified merchandise as assigned. This position assists customers with merchandise and operating registers when needed. The Gift Shop Representative position answers the telephone and assists customers with phone orders, performing other duties as assigned by management. This position will ensure the department's patient, visitor and customer interactions are in accordance with Houston Methodist's ICARE values of integrity, compassion, accountability, respect and excellence and established standard operating procedures which includes all staff providing unparalleled patient care and customer service in a timely, professional and safe manner.
FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION
EXPERIENCE
SKILLS AND ABILITIES
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
SUPPLEMENTAL REQUIREMENTS
Non-exempt
QUALIFICATIONS
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
EXPERIENCE
- Two years of retail experience, preferred
SKILLS AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Has a working knowledge of calculators, copiers, fax machine, computers
- Ability to work with peers in a team situation
- Strong organization skills and detail-oriented nature
- Professional handling of exposure to confidential/sensitive information
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
- Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the team by actively communicating and reporting pertinent information and data in a comprehensive manner.
- Receives and greets visitors and telephone calls in a professional and courteous manner and handles general inquiries timely and professionally.
- Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.
SERVICE ESSENTIAL FUNCTIONS
- Assists in merchandise selection from vendors and catalog sales.
- Wraps gifts. Delivers flowers and gifts when needed.
- Contributes to meeting/exceeding department and organization targets for patient satisfaction measures.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Displays merchandise in attractive and effective manner.
- Performs light dusting and straightening of merchandise to ensure safety for guests.
- Actively participates in organizing the work flow, problem-solving, and managing multiple ongoing priorities with minimal supervision.
- Identifies and escalates issues and opportunities for improvement. Follows up on action items to ensure completion of assignments. Contributes towards improving department/hospital quality and safety scores.
FINANCE ESSENTIAL FUNCTIONS
- Checks in and prices merchandise in a timely manner. Restocks merchandise as needed.
- Operates registers as needed. Close out cash registers.
- Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Offers innovative solutions through participation in performance improvement projects and activities.
- Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.
SUPPLEMENTAL REQUIREMENTS
- WORK ATTIRE
- Uniform: No
- Scrubs: No
- Business professional: Yes
- Other (department approved): Yes
- On Call* No
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
Company Profile:
Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.
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