Patient Experience Specialist

At Houston Methodist, the Patient Experience Specialist position is responsible for design, implementation, and evaluation of tools, products, processes/tactics to enhance the patient experience. Responsibilities for this position include, but are not limited to, rounding, reporting, staff coaching and training, and unit assessments. The Patient Experience Specialist position will recommend appropriate interventions designed to meet specific patient experience targets and objectives and will prioritize areas of need within the hospital with guidance from local and system leadership. This position will also support the facilitation of performance improvement processes to support continuous improvement in the provision of safe, quality patient care and will work in collaboration with the system patient experience resources to identify and recommend best practices.

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Bachelor’s degree in healthcare administration, business administration, or health sciences field preferred

EXPERIENCE

• Two years of experience in a healthcare, medical research, or academic setting with an emphasis on project management experience

Company Profile:

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.

Houston Methodist is an Equal Opportunity Employer.