Houston Methodist is proud to be named to Forbes’ America’s Best Large Employers 2026 list, a significant national recognition that reflects how our employees experience working here every day. The list, developed by Forbes in partnership with Statista, was announced February 10, 2026.
This honor is based on an extensive, …
Supervisor of Residential Programs - Psychiatry (Midtown)
Location:
Houston Methodist Specialty Physician Group
503 Sul Ross St, Houston TX, 77006
503 Sul Ross St, Houston TX, 77006
- Job Ref:
- JR-5455
- Job Shift:
- Day
- Job Type:
- Full Time
At Houston Methodist, the Supervisor Residential Programs position oversees daily residential operations to maximize resident engagement and quality of care. This position provides leadership and support to direct care teams across multiple facilities while ensuring compliance, quality assurance, and person-centered service delivery. The Supervisor Residential Programs position is responsible for recruiting, hiring, training, and developing staff to enhance performance, retention, and overall care standards. Additional duties include overseeing audits, documentation, and financial accountability for assigned programs, as well as responding to on-call and emergency situations to ensure continuity of care. This position provides ongoing support to management in achieving operational goals and may perform direct staff duties as needed.
The supervisor position responsibilities include overseeing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency. This position trains and supervises staff while maintaining adequate staffing levels and budget compliance. The supervisor position contributes to staffing decisions such as hiring, coaching and counseling employees on work related performance. This position assists in the development and implementation of policies and procedures to ensure a safe and effective work environment. Other duties for the supervisor position include participating in performance improvement activities, as well as providing support for department management to achieve operational goals. This position may also perform staff duties and responsibilities as needed.
EDUCATION
EXPERIENCE
LICENSES AND CERTIFICATIONS
Preferred
The supervisor position responsibilities include overseeing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency. This position trains and supervises staff while maintaining adequate staffing levels and budget compliance. The supervisor position contributes to staffing decisions such as hiring, coaching and counseling employees on work related performance. This position assists in the development and implementation of policies and procedures to ensure a safe and effective work environment. Other duties for the supervisor position include participating in performance improvement activities, as well as providing support for department management to achieve operational goals. This position may also perform staff duties and responsibilities as needed.
FLSA STATUS
Exempt
QUALIFICATIONS
EDUCATION
EXPERIENCE
LICENSES AND CERTIFICATIONS
Preferred
KNOWLEDGE AND ABILITIES
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
SUPPLEMENTAL REQUIREMENTS
QUALIFICATIONSExempt
QUALIFICATIONS
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool, equivalency, partial or full completion of post-secondary education, etc.
- Bachelor’s degree preferred
EXPERIENCE
- Three years of healthcare experience, one year in a people management role; for internal applicants, three years of healthcare experience in relevant field with HM performance that demonstrates progressive leadership abilities
LICENSES AND CERTIFICATIONS
Preferred
- BLS - Basic Life Support or Instructor (AHA) and
- NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI)
KNOWLEDGE AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
- Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
- Demonstrates leadership qualities and critical thinking through self-direction initiative, effective interpersonal skills, and oral/written communication skills
- Ability to identify and understand issues, problems and opportunities; and recommend solutions
- Ability to work effectively in a fast-paced environment
- Demonstrates flexibility and adaptability in the workplace
- Proficient in orienting newly admitted residents to the program
- Assists residents to utilize free time in a healthy manner
- Displays strong time management skills
- Adapts to multiple ongoing priorities with minimal supervision including but not limited to organizing workflows and actively participating in problem solving
- Demonstrates ability to access information both in the residence and within the hospital system to support the residence and interprofessional health care team as appropriate
- Possesses competent computer knowledge. Operates multiple computer systems including electronic health records, i.e., Workday and Microsoft Office
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
- Participates in management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Ensures that all department staff are properly trained and comply with all policies and procedures.
- Consults with department leadership on coaching/corrective counseling and staff performance to achieve desired outcomes. Conducts new hire feedback sessions and provides recognition/commendations, as appropriate.
- Creates and maintains an environment of collaboration by role modeling teamwork within the department. Effectively interacts within and between departments ensuring seamless flow of information/communication. Role models clear and professional communication to facilitate problem resolution to achieve mutual understanding. Teaches others to critically think by verbally expressing rationale for decisions and follows up consistently.
- Leads initiatives that promote peer-to-peer accountability to improve departmental employee engagement scores. Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators
- Models fair, consistent leadership and interacts with peers, staff, and visitors in a supportive and respectful manner. Serves as a mentor in effective communication, supporting team members in developing and strengthening these skills. Maintains professional boundaries and confidentiality with patients and staff while providing resident care and supervision in accordance with individualized service plans. Acts as a strong advocate for residents,
- Models teamwork by responding positively to requests for assistance and promotes staff engagement through active listening, soliciting and acknowledging feedback, making equitable decisions, and providing clear rationale when appropriate. Supports and reinforces organizational strategies. Actively contributes recommendations to improve working relationships within the unit and department.
SERVICE ESSENTIAL FUNCTIONS
- Oversees daily department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
- Organizes the workflow, proactively problem-solves, anticipates needs, and manages multiple ongoing priorities. Provides reports to management of needs, issues to be addressed, and all important information necessary to ensure department success.
- Serves as a subject matter expert and designated while providing guidance and support to staff to ensure accurate and efficient care. Ensures thorough and timely documentation of care, treatments, and procedures in alignment with organizational policies and standards. Demonstrates clinical oversight by identifying and escalating changes in resident (s)condition or treatment response to licensed professionals. Functions as a trusted resource and point of support for providers, residents, visitors, and staff, promoting effective communication and ensuring quality care delivery.
- Demonstrates strong organizational skills by leading department service standards and initiatives to positively impact resident satisfaction through role modeling and accountability. Actively participates on entity committees, representing departmental interests.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Ensures a safe and effective working environment; assists in monitoring and/or revising the department safety plan and/or any specific accreditation/regulatory agency required safety guidelines.
- Uses and optimizes information systems to enhance operations; participates in performance improvement and data management/analysis functions as directed.
- Employs a proactive approach in the optimization of positive outcomes by monitoring and improving the department workflow, supporting peer-to-peer accountability, and identifying solutions via collaboration. Role models situational awareness, using teachable moments to improve safety. Participates in investigations as a result of the root cause analysis process as assigned by manager,
- Monitors self and ensures employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
- Assists with audits to promote regulatory compliance and minimize organizational risk. Ensures staff compliance with privacy regulations, including HIPAA, and organizational policies governing health information management and the safeguarding of protected health information.
FINANCE ESSENTIAL FUNCTIONS
- Assists in the management of essential and non-essential department expenditures to achieve financial target through optimization of productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
- Manages staffing needs including scheduling, time off requests and time keeping.
- Assures accurate timekeeping and payroll for all department employees. Oversees all reporting and record-keeping functions within their span of control.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Implements change, demonstrating the ability to motivate employees and follow through to ensure change in behavior has actually occurred. Supports Houston Methodist and department goals and vision. Identifies industry trends and implements innovative solutions for practice or workflow changes to improve department operations.
- Develops skills of team members and continually assists with improving competencies, performance and outcomes. Fosters a positive and constructive teaching environment by engaging staff/team members in learning opportunities that are valuable and in alignment with business objectives. Conducts conversations with staff on their development and My Development Plan (MDP).
- Proactively assesses the development needs of self and team members, taking steps to address growth opportunities. Ensures own career discussions occur with appropriate management. Completes and updates MDP on an ongoing basis.
- Supports team member development by enhancing skills, performance, and outcomes. Encourages learning through aligned development opportunities and discussions on individual growth and development plans.
SUPPLEMENTAL REQUIREMENTS
- WORK ATTIRE
- Uniform: No
- Scrubs: No
- Business professional: No
- Other (department approved): No
- On Call* Yes
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool, equivalency, partial or full completion of post-secondary education, etc.
- Bachelor’s degree preferred
EXPERIENCE
- Three years of healthcare experience, one year in a people management role; for internal applicants, three years of healthcare experience in relevant field with HM performance that demonstrates progressive leadership abilities
LICENSES AND CERTIFICATIONS
Preferred
- BLS - Basic Life Support or Instructor (AHA) and
- NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI)
Company Profile:
Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.
Houston Methodist is an Equal Opportunity Employer.
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