Registering For an Account / My Account
I forgot my user name and password. How do I find these?
External Applicants: In the Job Search page, click Sign In, from here you have two options:
Forgot User Name?
- Enter the email address that you added when setting up your profile. An email containing “Applicant User Name Notification” in the subject line and your User Name will be sent to the email address that you added when setting up your profile. Please check your spam/junk folder if you do not immediately see the email in your inbox.
Forgot your Password?
- Enter your User Name. An email containing “Applicant Password Notification” in the subject line and your password will be sent to the email address that you added when setting up your profile. If you do not remember your User Name, return to the first option. Please check your spam/junk folder if you do not immediately see the email in your inbox.
How do I register an account?
From the Job Search page, select ‘New User.’ Complete all of the required fields. Required fields are indicated with an asterisk (*). Agree to the Terms and Agreements. Then select ‘Register.’
How do I access my Saved/Draft application?
From the Job Search page, select 'My Activities' to view the applications that you started but are "Not Submitted." For a list of status code definitions, choose "What do the statuses mean?"
Searching For a Job
How can I be notified when new jobs meet my job search criteria?
In the Job Search page, search for jobs for which you are interested based on the criteria listed in the ‘Filter by’ section of the page. Save your search by clicking on the ‘Save Search’ button. After naming your search, select the check box next to ‘Notify me when new jobs meet my criteria,’ your email address will populate. Click the ‘Save Search’ button.
Submitting an Application
Can I apply to multiple openings with one application?
If you are applying on a computer or tablet, yes, you can select the check box for all the job openings you would like to apply to with the application. If you are applying on a mobile phone, no, you will not be able to apply to multiple job openings due to limited screen size.
How do I cut and paste my resume or other information into my online application?
You can cut or copy information from Word, WordPerfect or any text document and paste it to your application using the steps below.
- Select the text that you would like to copy.
- From the Edit menu, select Cut or Copy. OR Press [Ctrl]+[X] to cut or press [Ctrl]+[C] to copy OR Click the right mouse button over the selected text and select Cut or Copy.
- Move the mouse cursor over the location where you want the text to go.
- From the Edit menu, select Paste. OR Press [Ctrl]+[V] to copy OR Click the right mouse button over the selected text and select Paste.
Can I use social media or cloud storage services to upload my resume?
Yes, you will have the option to select which social media account (Facebook, LinkedIn, Indeed, or Google+) or cloud storage service (Dropbox, Onedrive or Google Drive) to use to upload your resume. You will be prompted to log in to the option you select before you can proceed.
What are the magnifying glass and other symbols for?
- Looks up choices from a list. It is recommended that you use this icon whenever available.
or
- Indicates that there is an error within the application and where it is located.
- Enables editing to the corresponding field.
- Use the trash can button to remove any additional information.
- Opens the calendar used to select a date by the click of a mouse.
- This symbol is used for running spell checker.
How do I attach other documents to my profile (i.e. cover letter, letters of recommendation, college transcripts, etc.)?
From the Job Search page, click on the ‘My Activities’ link. On this page there is a box titled ‘Cover Letter and Attachments.’ Click on ‘Add Attachment.’ Choose the attachment type for the drop down list. Enter in your attachment purpose and then click on the Add Attachment link. Click on the Browse button and then choose the document you wish to attach from the list by double clicking on the file. The title of the file you’ve chosen will populate in the text box to the left of the word ‘Browse.’ Then click the Upload button. Click Save. Repeat the above steps to add more attachments.
Status of My Application
How do I contact the hiring manager or recruiter?
It is not our practice to provide information about our hiring managers or recruiters unless you are selected for an interview. If you are selected for an interview (by phone or in person), you will be contacted by a recruiter and provided with information regarding the hiring manager and the interview location at that time.
How can I tell the status of my application?
From the Job Search page, select 'My Activities' to view the jobs to which you’ve applied and the submission status of those applications. Click on the
Returning Job Seekers link at the bottom of the page, Sign in and select 'My Activities' to view the jobs to which you've applied.
For a list of status code definitions, choose “What do the statuses mean?”.
What do the statuses mean?
The list below defines each possible status code.
- Not Submitted - You have started to create/update your profile/application in order to apply for a job and clicked ‘Save for Later.’ You will receive an email notifying you that your application is incomplete. Your application will not be considered until it is complete.
- Submitted - Your application is complete and has been submitted.
- Hired - You have been hired.
- Withdrawn - Your application has been withdrawn and you are no longer being considered for the job.
How do I edit my application/resume?
Once your application has been submitted, only changes to your contact information can be made. These changes can be made by selecting ‘My Account Information’ from the Job Search page. You may submit another application and attach an updated resume, but this does not guarantee consideration.
System Requirement Questions
I have a dial-up connection, is there anything I need to be aware of?
Yes, please move slowly through each page as you enter information and make selections by using the magnifying glass or drop-down list. Each page of the application refreshes after new data is added. If you move through the page too quickly, you could get ahead of the system and create an error.
What should I do if I get kicked out of the system or receive odd error messages?
You may need to update your security settings and clear your cache. Please follow the directions below:
When using Internet Explorer 7.0 (or higher):
Click Tools in the top menu.
Click Internet Options.
From the ‘General’ tab, under Browsing History, click the Delete button.
Select the following by clicking the check box next to each: ‘Preserve Favorites’, ‘Website Data’, ‘Temporary Internet Files,’ ‘Cookies,’ ‘History.’
Click Delete.
From the ‘Security’ tab, click the Custom Level button.
Select Medium from the ‘Reset to’ drop-down box.
Click the Reset button.
Click Yes.
Click Ok.
Then also in the Security tab, click on ‘Trusted Sites.’
Click the ‘Sites’ box in the middle.
Copy and Paste this into the blank ‘Add this website to the zone’ field: http://www.houstonmethodistcareers.org/
Click ‘Add.’
Click ‘OK.’
To be safe, you can try completely shutting down your computer and restarting it and then going back into our website and trying again.
HealthcareSource Technical Questions
I clicked the link provided in the email, but nothing is happening.
Enable Pop-ups
Chrome:
Android app
- Tap the menu
- Tap “Settings”
- In the "Advanced" section, tap Site settings.
- Tap Pop-ups to choose your preferred setting.
iPhone/iPad app
- Tap the menu
- Tap “Settings”
- In the "Advanced" section, tap Content Settings.
- Tap "Block Pop-ups" to choose your preferred setting
Computer
- In the top-right corner of Chrome, click the Chrome menu then click Settings.
- At the bottom of the page, click Show advanced settings.
- In the "Privacy" section, click the Content settings button.
- In the "Pop-ups" section, select Allow... or Do not allow... Customize permissions for specific websites by clicking Manage exceptions.
If you’re trying to remove pop-ups and they don’t go away, you might have an unwanted program that can likely be removed.
Internet Explorer:
- Click the Internet Explorer icon on the taskbar
- Click the Tools button
- Click Internet options
- On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box
- Click OK
Safari:
- Tap the "Settings" icon
- Tap "Safari" from the menu list
- In the "Block Pop-ups" field slide to Set to OFF
- Click OK
I am having trouble when attempting to access the assessment.
Cookies are enabled:
For Internet Explorer:
To delete cookies, follow these steps:
- Open Internet Explorer by clicking the Start button Picture of the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
- Click the Tools button, and then click Internet Options.
- On the General tab, under Browsing history, click Delete.
- Select the Cookies check box, and then click Delete if it isn't already checked. Clear or select check boxes for any other options you also want to delete. If you want to keep cookies for your saved favorites, select the Preserve Favorites website data check box.
For Chrome:
Android app
- Tap the menu then click Settings
- In the "Advanced" section, tap Site settings.
- Tap “Cookies” to choose your preferred setting.
iPhone/iPad app
- Open app
- Tap settings
- Tap “Privacy”
- Tap “Browsing”
- In the “History” section tap “Clear on-device history”
- In the “Cookies” section tap “Clear third-party cookies”
Computer
- Open Chrome.
- On your browser toolbar, click the Chrome menu.
- Click More tools then click Clear browsing data.
- In the box that appears, click the checkboxes for "Cookies and other site and plug-in data" and "Cached images and files."
- Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
- Click Clear browsing data.
For Safari (iPad/iPhone):
iOS 8 or later
- Tap Settings
- Tap Safari
- Tap Clear History and Website Data
In iOS 7 or earlier
- Tap Settings
- Tap Safari
- Tap Clear History
- Tap Clear Cookies and Data
I’m being asked to enable JavaScript. How do I do that?
For Chrome
- Click the Chrome menu icon on the browser toolbar
- On the "Settings" page, click the “Show advanced settings...” link
- Select “Allow all sites to run JavaScript (recommended)” in the "JavaScript" section
For Internet Explorer
- From the Tools menu, select Internet Options. You see the Internet Options dialog that provides a number of tabs that allow you to set your browser preferences.
- To enable JavaScripting, click the Security tab.
- Locate the Custom area of the Security tab, and click the Custom Level button.
- From the Security Settings dialog that opens, scroll through the options until you see Scripting.
- Check the radio buttons next to Enable Active Scripting and Scripting of Java applets.
- Click OK to accept scripting and cookie handling changes and close the Security Settings window.
- From the Internet Options dialog, click Apply to effect settings then OK to close the dialog.