Registering For an Account / My Account

I forgot my user name and password. How do I find these?
External Applicants: In the Job Search page, click Sign In, from here you have two options:
    Forgot User Name?
  • Enter the email address that you added when setting up your profile. An email containing “Applicant User Name Notification” in the subject line and your User Name will be sent to the email address that you added when setting up your profile. Please check your spam/junk folder if you do not immediately see the email in your inbox.
  • Forgot your Password?
  • Enter your User Name. An email containing “Applicant Password Notification” in the subject line and your password will be sent to the email address that you added when setting up your profile. If you do not remember your User Name, return to the first option. Please check your spam/junk folder if you do not immediately see the email in your inbox.
How do I register an account?
From the Job Search page, select ‘New User.’ Complete all of the required fields. Required fields are indicated with an asterisk (*). Agree to the Terms and Agreements. Then select ‘Register.’
Why does my password change to three dots after I enter it?
As an additional layer of security, all passwords will be masked so that no one can attempt to guess your password if you are logging in to your account using a public computer or in a public location.
Do I need to register an account to search the job postings?
No, you only need an account in order to apply to any posted jobs.
How do I edit my contact details?
From the Job Search page, click on the ‘My Account Information’ link. Once you have completed your update, click ‘Save.’
How do I access my Saved/Draft application?
From the Job Search page, select 'My Activities' to view the applications that you started but are "Not Submitted." For a list of status code definitions, choose "What do the statuses mean?"
I don't have an email account. Where can I go to get one?
There are several websites that offer free email accounts. Such sites are google.com and yahoo.com.

Searching For a Job

How do I view all jobs posted?
Visit http://www.houstonmethodistcareers.org/. In the Job Search box, click on ‘Search All Jobs.’ You must click on ‘next’ to scroll through all job postings.
How do I use the search page to view beyond the first 300 choices?
Once you are in the Job Search page, you can Filter by ‘Location’, ‘Department’, ‘Job Family’ or ‘Keywords.’
How can I be notified when new jobs meet my job search criteria?
In the Job Search page, search for jobs for which you are interested based on the criteria listed in the ‘Filter by’ section of the page. Save your search by clicking on the ‘Save Search’ button. After naming your search, select the check box next to ‘Notify me when new jobs meet my criteria,’ your email address will populate. Click the ‘Save Search’ button.
How do I know at which facility a position is located?
The location of the job opening is listed in the search results and within the job posting.

Submitting an Application

Can I apply to multiple openings with one application?
If you are applying on a computer or tablet, yes, you can select the check box for all the job openings you would like to apply to with the application. If you are applying on a mobile phone, no, you will not be able to apply to multiple job openings due to limited screen size.
Do I have to upload a resume to complete the application?
No, you are not required to submit a resume with your application. You may click “Next” to apply without a resume and will need to provide your work experience, education history, etc. in the next step of the application.
Can I just cut and paste my personal resume and skip the rest of the application?
No, you must complete the entire application. If you only cut and paste your resume, you will not be able to submit your application.
How do I cut and paste my resume or other information into my online application?
You can cut or copy information from Word, WordPerfect or any text document and paste it to your application using the steps below.
  1. Select the text that you would like to copy.
  2. From the Edit menu, select Cut or Copy. OR Press [Ctrl]+[X] to cut or press [Ctrl]+[C] to copy OR Click the right mouse button over the selected text and select Cut or Copy.
  3. Move the mouse cursor over the location where you want the text to go.
  4. From the Edit menu, select Paste. OR Press [Ctrl]+[V] to copy OR Click the right mouse button over the selected text and select Paste.
I am trying to upload a new resume, but the system seems to default to an old resume that I previously uploaded. How do I know if my new resume has been uploaded?
When a resume is uploaded and attached to an application, the document title is automatically changed to your First and Last Name. As each new resume is submitted as part of an application, a new resume listing will appear with the upload date in the "Resumes" section of the "My Activities" page.
Can I use social media or cloud storage services to upload my resume?
Yes, you will have the option to select which social media account (Facebook, LinkedIn, Indeed, or Google+) or cloud storage service (Dropbox, Onedrive or Google Drive) to use to upload your resume. You will be prompted to log in to the option you select before you can proceed.
I have degree that is not listed in the drop-down list. How do I enter my education?
From the ‘Add HS/Cert/Degree’ page, choose a generic selection that most closely matches your education level (i.e. Associate’s degree; Bachelor’s degree; Master’s degree; etc.).
My school is not listed in the drop-down list. How do I enter my school name in my application?
From the ‘Add HS/Cert/Degree’ page, you can manually enter your school name in the “School Description” field.
My major is not listed in the drop-down list. How do I enter my major in my application?
From the ‘Add HS/Cert/Degree’ page, you can manually enter your major in the ‘Major Description’ field.
My license/certification is not listed in the drop-down list. How do I enter my license or certification in my application?
From the ‘Add Licenses and Certifications’ page, you can manually search for your license and/or certification in the ‘License/ Certification Type’ field by clicking the magnifying glass icon. If you do not have a license and/or certification, OR your license and/or certification are not listed, you can select “N/A” for Not Applicable and type the name of your license and/or certification into the ‘Other License/Certification’ text box.
I do not have a license or certification. Can I skip this question in my application?
The ‘Licenses and Certifications’ section is required. If you do not have a license or certification, select “N/A” for Not Applicable in the ‘License/ Certification Type’ field by clicking the magnifying glass icon.
What are the magnifying glass and other symbols for?

magnifying glass - Looks up choices from a list. It is recommended that you use this icon whenever available.

exclamation point or red box with arrow - Indicates that there is an error within the application and where it is located.

pencil - Enables editing to the corresponding field.

trash can - Use the trash can button to remove any additional information.

calendar - Opens the calendar used to select a date by the click of a mouse.

book - This symbol is used for running spell checker.

I keep getting a red box and an error message, what am I doing wrong?
The red box indicates that your entry in the highlighted area does not exactly match anything in our list. Clear out any typing in the red area and use the magnifying glass or drop-down arrow feature to the right to make a selection from the list of available options.
How many references can I add?
The system will allow you to add as many references as you’d like.
How do I attach other documents to my profile (i.e. cover letter, letters of recommendation, college transcripts, etc.)?
From the Job Search page, click on the ‘My Activities’ link. On this page there is a box titled ‘Cover Letter and Attachments.’ Click on ‘Add Attachment.’ Choose the attachment type for the drop down list. Enter in your attachment purpose and then click on the Add Attachment link. Click on the Browse button and then choose the document you wish to attach from the list by double clicking on the file. The title of the file you’ve chosen will populate in the text box to the left of the word ‘Browse.’ Then click the Upload button. Click Save. Repeat the above steps to add more attachments.
I did not receive an email confirming that my application was submitted, how long does it take to receive?
Your application confirmation email is sent immediately. Please check your spam/junk folder if you do not see the email in your inbox.
If you applied for a non-management position, you will receive an email with a link to the online pre-hire assessment survey. Please look for separate emails.
I received an email requesting me to complete an assessment. Do I have to complete this process before my application is considered?
Assessments are a step in the Houston Methodist application process. All assessments must be complete before your application will be reviewed by a recruiter.

Status of My Application

How do I contact the hiring manager or recruiter?
It is not our practice to provide information about our hiring managers or recruiters unless you are selected for an interview. If you are selected for an interview (by phone or in person), you will be contacted by a recruiter and provided with information regarding the hiring manager and the interview location at that time.
How can I tell the status of my application?
From the Job Search page, select 'My Activities' to view the jobs to which you’ve applied and the submission status of those applications. Click on the Returning Job Seekers link at the bottom of the page, Sign in and select 'My Activities' to view the jobs to which you've applied. For a list of status code definitions, choose “What do the statuses mean?”.
What do the statuses mean?
The list below defines each possible status code.
  • Not Submitted - You have started to create/update your profile/application in order to apply for a job and clicked ‘Save for Later.’ You will receive an email notifying you that your application is incomplete. Your application will not be considered until it is complete.
  • Submitted - Your application is complete and has been submitted.
  • Hired - You have been hired.
  • Withdrawn - Your application has been withdrawn and you are no longer being considered for the job.
I have completed an assessment. Will I be able to view/access the results of my assessment?
It is not our practice to release assessment results to applicants. Assessments results are only viewable by Houston Methodist human resources staff and the hiring manager for the position.
What if I apply for a job, but I am no longer interested?
Once you have submitted your application, you can retract your application. From the Job Search page, click ‘My Activities,’ then click the ‘Withdraw’ button next to the job opening.
How do I edit my application/resume?
Once your application has been submitted, only changes to your contact information can be made. These changes can be made by selecting ‘My Account Information’ from the Job Search page. You may submit another application and attach an updated resume, but this does not guarantee consideration.

System Requirement Questions

Which Internet browsers work best for desktop computers?
For the best application experience, use Apple Safari (8 or higher version), Google Chrome, Microsoft Edge, Internet Explorer 11.0 or Firefox 3.0 (or higher).
Which Internet browsers work best for mobile devices?
For the best application experience, use Internet Explorer, Chrome, Firefox or Safari.
I have a dial-up connection, is there anything I need to be aware of?
Yes, please move slowly through each page as you enter information and make selections by using the magnifying glass or drop-down list. Each page of the application refreshes after new data is added. If you move through the page too quickly, you could get ahead of the system and create an error.
What should I do if I get kicked out of the system or receive odd error messages?
You may need to update your security settings and clear your cache. Please follow the directions below:

When using Internet Explorer 7.0 (or higher):
Click Tools in the top menu.
Click Internet Options.
From the ‘General’ tab, under Browsing History, click the Delete button.
Select the following by clicking the check box next to each: ‘Preserve Favorites’, ‘Website Data’, ‘Temporary Internet Files,’ ‘Cookies,’ ‘History.’
Click Delete.
From the ‘Security’ tab, click the Custom Level button.
Select Medium from the ‘Reset to’ drop-down box.
Click the Reset button.
Click Yes.
Click Ok.
Then also in the Security tab, click on ‘Trusted Sites.’
Click the ‘Sites’ box in the middle.
Copy and Paste this into the blank ‘Add this website to the zone’ field: http://www.houstonmethodistcareers.org/
Click ‘Add.’
Click ‘OK.’
To be safe, you can try completely shutting down your computer and restarting it and then going back into our website and trying again.

I am getting a PeopleSoft login screen, what should I do?
Try closing down all of your browser windows, launch a new browser, and try again. If that doesn't work, make sure you have cookies enabled.

HealthcareSource Technical Questions

I clicked the link provided in the email, but nothing is happening.
Enable Pop-ups

Chrome:

Android app

  1. Tap the menu
  2. Tap “Settings”
  3. In the "Advanced" section, tap Site settings.
  4. Tap Pop-ups to choose your preferred setting.

iPhone/iPad app

  1. Tap the menu
  2. Tap “Settings”
  3. In the "Advanced" section, tap Content Settings.
  4. Tap "Block Pop-ups" to choose your preferred setting

Computer

  1. In the top-right corner of Chrome, click the Chrome menu then click Settings.
  2. At the bottom of the page, click Show advanced settings.
  3. In the "Privacy" section, click the Content settings button.
  4. In the "Pop-ups" section, select Allow... or Do not allow... Customize permissions for specific websites by clicking Manage exceptions.
  5. If you’re trying to remove pop-ups and they don’t go away, you might have an unwanted program that can likely be removed.

Internet Explorer:

  1. Click the Internet Explorer icon on the taskbar
  2. Click the Tools button
  3. Click Internet options
  4. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box
  5. Click OK

Safari:

  1. Tap the "Settings" icon
  2. Tap "Safari" from the menu list
  3. In the "Block Pop-ups" field slide to Set to OFF
  4. Click OK
What happens if I accidentally closed the browser before completing the assessment?
The session is terminated once the browser is closed. The HeathcareSource system does not allow the applicant to return to/resume a session.
What happens if I got kicked out of the assessment before completing?
The session is terminated once the browser is closed. The HeathcareSource system does not allow the applicant to return to/resume a session.
What are the compatible browsers?
Internet Explorer 8 or later (or any other modern browser)
Can I complete the assessment using my phone or tablet?
The HealthcareSource system is iOS/Android user friendly.
I am having trouble when attempting to access the assessment.
Cookies are enabled:

For Internet Explorer:

    To delete cookies, follow these steps:
  1. Open Internet Explorer by clicking the Start button Picture of the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
  2. Click the Tools button, and then click Internet Options.
  3. On the General tab, under Browsing history, click Delete.
  4. Select the Cookies check box, and then click Delete if it isn't already checked. Clear or select check boxes for any other options you also want to delete. If you want to keep cookies for your saved favorites, select the Preserve Favorites website data check box.

For Chrome:

Android app

  1. Tap the menu then click Settings
  2. In the "Advanced" section, tap Site settings.
  3. Tap “Cookies” to choose your preferred setting.

iPhone/iPad app

  1. Open app
  2. Tap settings
  3. Tap “Privacy”
  4. Tap “Browsing”
  5. In the “History” section tap “Clear on-device history”
  6. In the “Cookies” section tap “Clear third-party cookies”

Computer

  1. Open Chrome.
  2. On your browser toolbar, click the Chrome menu.
  3. Click More tools then click Clear browsing data.
  4. In the box that appears, click the checkboxes for "Cookies and other site and plug-in data" and "Cached images and files."
  5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  6. Click Clear browsing data.

For Safari (iPad/iPhone):

iOS 8 or later

  1. Tap Settings
  2. Tap Safari
  3. Tap Clear History and Website Data

In iOS 7 or earlier

  1. Tap Settings
  2. Tap Safari
  3. Tap Clear History
  4. Tap Clear Cookies and Data
I’m being asked to enable JavaScript. How do I do that?
For Chrome
  1. Click the Chrome menu icon on the browser toolbar
  2. On the "Settings" page, click the “Show advanced settings...” link
  3. Select “Allow all sites to run JavaScript (recommended)” in the "JavaScript" section

For Internet Explorer

  1. From the Tools menu, select Internet Options. You see the Internet Options dialog that provides a number of tabs that allow you to set your browser preferences.
  2. To enable JavaScripting, click the Security tab.
  3. Locate the Custom area of the Security tab, and click the Custom Level button.
  4. From the Security Settings dialog that opens, scroll through the options until you see Scripting.
  5. Check the radio buttons next to Enable Active Scripting and Scripting of Java applets.
  6. Click OK to accept scripting and cookie handling changes and close the Security Settings window.
  7. From the Internet Options dialog, click Apply to effect settings then OK to close the dialog.