Client Manager - Laboratory Services - (HMH Annex)

At Houston Methodist, the Client Manager Laboratory Services position is responsible for Houston Methodist Laboratory Services (HMLS) and will be the primary point of contact for HMLS' customers, including physicians, clinic staff, and practice management. The HMLS is a service line within the Houston Methodist Physician Organization that provides outpatient laboratory services for patients of Houston Methodist. The Client Manager will interact with current and future HMLS customers to disseminate information, gauge customer satisfaction, and manage client relationships to ensure excellent customer service. This position will improve the customer experience by responding to queries, resolving issues, and optimizing applicable workflows. Additionally, this position will be responsible for identifying areas for improvement, developing, and implementing initiatives aimed at enhancing HMLS services and the client experience, and collaborating on cross-functional teams.

Requirements:

Qualifications:

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Proficient in spreadsheet, word-processing, and presentation software

• Excellent verbal written and interpersonal communications skills

• Ability to professionally handle exposure to confidential/sensitive information

• Excellent analytical skills

• Ability to work effectively in team environment

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.

Houston Methodist is an Equal Opportunity Employer.