Senior Creative Services Traffic Coordinator

At Houston Methodist, the Senior Creative Services Traffic Coordinator position is responsible for is responsible for the traffic flow, from inception to completion of incoming creative projects from various internal clients at Houston Methodist (HM). This position will be especially responsible for independently driving all high priority incoming creative projects, including campaigns, large sponsorships, executive-level needs, etc. The Senior Creative Services Traffic Coordinator position will ensure every project request meets all requirements to produce work as well as coordinate internal and external deadlines. This position will use network servers and workflow management tools to distribute assignments and tasks across marketing to designers, copywriters and digital staff. This position will facilitate meetings with creative and digital staff, update status reports for marketing and creative management and executives as needed. The Senior Creative Services Traffic Coordinator position serves as a subject matter expert for the trafficking team. This position encourages collaboration among team members, offers insight into operational direction, troubleshoots issues and problem-solves when necessary, working proactively to help both the team and stakeholders achieve goals and meet objectives. This position also serves as a mentor and supports the training and onboarding of new staff.

Requirements:

Qualifications:

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Excellent organizational and prioritization skills

• Ability to manage multiple projects with different deadlines/workflow

• Understanding of skill sets involved in creative and production processes for both print, digital and video/photography projects, including time to complete tasks, appropriate volume of work to assign to individual team members and ability to forecast the availability of the creative and digital teams to assume additional volume or reprioritize as volume changes

• Interpersonal skills to balance approachability, customer service and creative problem solving with firm and decisive demeanor to ensure that all deadlines are met and workflow properly managed

• Ability to multitask under tight deadlines and strong sense of urgency

• Experience in developing comprehensive schedules and timelines for multiple projects.

• Excellent verbal and written communication skills with the ability to interact with all levels of the organization

• Demonstrated proficiency working with Mac & Windows operating systems, Acrobat, InDesign, as well as Microsoft Office Word, Excel, PowerPoint

• Strong conflict resolution skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist is one of the nation’s leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.

Houston Methodist is an Equal Opportunity Employer.