Senior Patient Services Specialist- OB_GYN (Cypress)

At Houston Methodist, the Senior Patient Services Specialist is responsible for reporting to leadership, on facilitation activities, with patients. In addition to reporting metrics, this position also provides customized concierge assistance to patients serving as the central point of contact for all inpatient, outpatient, and physician office facilitation for the respective patients while on campus. The Senior Patient Services Specialist (SPSS) facilitates patients appropriately and adheres to the facilitation workflow to provide a positive patient visit. This position creates stability and consistency and reinforces the reputation of Houston Methodist while serving as a significant contributor to the overall patient's experience. The SPSS should represent Global and Platinum Patient Services in developing strong relationships with physician offices, their staff and Physician Organization administration to enhance the patient experience. SPSS participates in both inpatient and outpatient rounding and assist with any patient needs. SPSS to have the ability to handle, deescalate, and resolve complex patient issues. SPSS are to establish ongoing relationships with hospital and nursing leadership to enhance the patient experience. SPSS are assigned specific areas of daily operations, assist with training new staff, and assist management when needed.

Requirements:

Qualifications:

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Proficiency in oral and written Spanish and/or Arabic

• Proficiency in medical terminology

• Comprehensive knowledge of physician referral protocol and hospital policies and procedures

• Experience in routine resolution required

• General knowledge of operations in the healthcare industry

• Demonstrated knowledge of operations where routine resolutions were made

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.

Houston Methodist is an Equal Opportunity Employer.