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Security Dispatcher
Location:
Houston Methodist West Hospital
18500 Katy Freeway, Houston TX, 77094
18500 Katy Freeway, Houston TX, 77094
- Job Ref:
- JR-6863
- Job Shift:
- Night
- Job Type:
- Full Time
At Houston Methodist, the Public Safety/Security Dispatcher position is responsible for providing support to the Public Safety/Security department and Houston Methodist through security system monitoring and dispatch support functions. This position operates a variety of centralized computer systems to dispatch, coordinate and document security requests on a continuous basis. The Public Safety/Security Dispatcher position assists internal and external customers with service requests of routine and emergent natures. This position handles emergency situations requiring a high degree of reliability, accuracy, flexibility, critical thinking skills, and proper documentation in stressful situations. The Public Safety/Security Dispatcher position effectively communicates in a manner consistent with a customer service focus.
EDUCATION
EXPERIENCE
LICENSES AND CERTIFICATIONS
Required
FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION
EXPERIENCE
LICENSES AND CERTIFICATIONS
Required
KNOWLEDGE AND ABILITIES
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
SUPPLEMENTAL REQUIREMENTS
QUALIFICATIONSNon-exempt
QUALIFICATIONS
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
- Associates degree in criminal justice or related field preferred
EXPERIENCE
- Two years of police, security or emergency dispatch related experience
LICENSES AND CERTIFICATIONS
Required
- Must have Security Officer Commissioned or Non-Commissioned License. SECUR-N: submission of application within 14 days of hire date and obtained within one year of employment. SECUR-C: Level 3 or Personal Protection Officer Level 4 licensure within 14 days and
- DL - Driver License - State Licensure - Texas Department of Public Safety Upon hire must have a valid Driver's License. Must obtain a Texas DL within 90 days within 90 days and
- NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute within 60 days
- BLS - Basic Life Support or Instructor (AHA)
KNOWLEDGE AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Must possess strong customer service skills and professionally communicate and interact with staff and visitors
- Proficient computer skills, including but not limited to, Microsoft Office software including PowerPoint, Word, Excel and Webmail
- Ability to understand and work with technical security systems, hardware and software
- Must be able to handle and prioritize multiple tasks and function calmly in stressful situations, including handling of, or exposure to confidential/sensitive information
- Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
- Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Actively communicates and reports pertinent security services information and data in a comprehensive manner.
- Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution.
SERVICE ESSENTIAL FUNCTIONS
- Processes requests for service from incoming phone and radio calls, faxes, and printouts by dispatching, coordinating and tracking.
- Receives and dispatches security to all emergency alarms. Monitors CCTV, safety, security access and emergency management systems; and coordinates routine and emergency responses.
- Completes necessary logs, reports, and documentation of service requests, incidents, and other required information according to established guidelines.
- Contacts appropriate management staff for unusual circumstances in a timely manner to maintain a high level of patient safety and satisfaction. Maintains confidentiality of sensitive information and informs management of pertinent issues.
- Provides assistance for emergency situations, including security rounding.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Monitors, operates, and responds to fire, elevator, and security alarms. Responds to hospital codes, alerts and other emergency situations and takes appropriate action.
- Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards.
FINANCE ESSENTIAL FUNCTIONS
- Self-motivated to independently manage time effectively and prioritize daily tasks. Uses inventory and resources effectively and efficiently, does not waste supplies.
- Effectively manages expenses associated with outsourcing dispatching services, as needed.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Seeks opportunities to expand learning beyond baseline competencies with a focus on continual process improvements for the Public Safety/Security department.
- Generates and communicates new ideas and suggestions that improve quality or services within the department.
- Implements actions that promote a workplace safety culture and proactively prevents workplace violence.
SUPPLEMENTAL REQUIREMENTS
- WORK ATTIRE
- Uniform: Yes
- Scrubs: No
- Business professional: No
- Other (department approved): No
- On Call* No
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
- Associates degree in criminal justice or related field preferred
EXPERIENCE
- Two years of police, security or emergency dispatch related experience
LICENSES AND CERTIFICATIONS
Required
- Must have Security Officer Commissioned or Non-Commissioned License. SECUR-N: submission of application within 14 days of hire date and obtained within one year of employment. SECUR-C: Level 3 or Personal Protection Officer Level 4 licensure within 14 days and
- DL - Driver License - State Licensure - Texas Department of Public Safety Upon hire must have a valid Driver's License. Must obtain a Texas DL within 90 days within 90 days and
- NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute within 60 days
- BLS - Basic Life Support or Instructor (AHA)
Company Profile:
Houston Methodist West Hospital is committed to leading medicine in West Houston, Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, service and innovation. The growing campus offers access to the most innovative medical and surgical care available, including cardiology and cardiovascular surgery; neurology and neurosurgery; comprehensive cancer care; orthopedics and sports medicine; gastroenterology; bariatrics; childbirth center with level III NICU; emergency care; and advanced imaging.
Houston Methodist is an Equal Opportunity Employer.
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