Houston Methodist has been recognized on Newsweek's America's Greatest Workplaces 2026 list, earning a 4.5-star rating. This ranking is one of the largest independent employee studies in the nation, based on more than 2.7 million company reviews, extensive third-party data and over 37 million data points across 120+ key performance …
Technical Analyst
Location:
Corporate
17201 Interstate 45 S, The Woodlands TX, 77385
17201 Interstate 45 S, The Woodlands TX, 77385
- Job Ref:
- JR-7401
- Job Shift:
- Day
- Job Type:
- Full Time
At Houston Methodist, the Technical Analyst position is responsible for ensuring the continuity of IT services for end users through the timely response and resolution of routine requests and concerns. Assignments include IT technical support for hospital, physician office or Research Institute desktop computer environments as well as applications and related peripherals. Responds to requests for installation, configuration and set up of new and replacement PCs and workstations. Installs, configures and sets up new and replacement PCs.
EDUCATION
EXPERIENCE
LICENSES AND CERTIFICATIONS
Preferred
FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION
EXPERIENCE
LICENSES AND CERTIFICATIONS
Preferred
SKILLS AND ABILITIES
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
SUPPLEMENTAL REQUIREMENTS
QUALIFICATIONSNon-exempt
QUALIFICATIONS
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
- Bachelors or Technical Degree preferred
EXPERIENCE
- 2 yrs experience in IT Field Operations or Help Desk/Service Desk environment
LICENSES AND CERTIFICATIONS
Preferred
- Associate level Microsoft, Apple, Cisco, Thin Client Technology, Endpoint Technologies or equivalent certification
SKILLS AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Strong listening, communication and customer service skills
- Ability to adapt to multiple priorities.
- Basic knowledge of desktop deployment technology
- Demonstrated proficiency to perform installation/moves/changes for computing, printing, network, server and telecommunication equipment.
- General knowledge of a variety of technologies including Microsoft OS, Microsoft applications, computer hardware, TCP/IP and other network/server technologies.
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
- Consults with staff, end users and management to establish requirements.
- Maintains positive working relationships with IT stakeholders, and customers. Actively participates in meetings.
- Acts as a resource in providing information to others in resolving IT issues
SERVICE ESSENTIAL FUNCTIONS
- Responds to routine end user requests for configuration, set up and replacement PCs and work stations.
- Partners with appropriate IT teams to resolve end user issues as reported and escalates as appropriate.
- Keeps end users up to date on issue status and ensures timely resolution according to department guidelines.
- Refers major hardware or software problems or defective products to the Senior Technical Analyst or Lead.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Documents, tracks and follows-up on inquiries, incidents, problems and assigned services request. Maintains records of daily data communication transactions, problems and remedial actions taken according to department policy.
- Enforces and promotes IT Security Policy through appropriate device installations and communication with end users.
- Consistently tests computer configurations to meet the customer's requirements and needs.
FINANCE ESSENTIAL FUNCTIONS
- Manages own time and department resources efficiently. Seeks out opportunities to increase efficiency and productivity for self and department. Supports team goals and metrics through efficient, timely and appropriate issue resolution
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Applies workflows and policies while continuously identifying areas of efficiency and standardization.
- Proactively manages own professional development including the development of a foundational knowledge across IT functions and seeks opportunities to strengthen IT skill sets. Completes Individual Development Plan (IDP)
SUPPLEMENTAL REQUIREMENTS
- WORK ATTIRE
- Uniform: No
- Scrubs: No
- Business professional: Yes
- Other (department approved): No
- On Call* Yes
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area Yes
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
- Bachelors or Technical Degree preferred
EXPERIENCE
- 2 yrs experience in IT Field Operations or Help Desk/Service Desk environment
LICENSES AND CERTIFICATIONS
Preferred
- Associate level Microsoft, Apple, Cisco, Thin Client Technology, Endpoint Technologies or equivalent certification
Company Profile:
Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!
Houston Methodist is an Equal Opportunity Employer.
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