Houston Methodist has been recognized on Newsweek's America's Greatest Workplaces 2026 list, earning a 4.5-star rating. This ranking is one of the largest independent employee studies in the nation, based on more than 2.7 million company reviews, extensive third-party data and over 37 million data points across 120+ key performance …
Patient Services Specialist
Location:
Corporate
6565 Fannin St., Houston TX, 77030
6565 Fannin St., Houston TX, 77030
- Job Ref:
- JR-8440
- Job Shift:
- Day
- Job Type:
- Full Time
At Houston Methodist, the Patient Services Specialist is responsible for providing customized concierge assistance to patients serving as the primary point of contact for all inpatient, outpatient, and physician office facilitation for their specific patient populations. This includes maintaining relationships with key stakeholders in the community and system-wide. The Patient Services Specialist facilitates services for patients from the beginning to the end of their medical journey; thereby enhancing the reputation of Houston Methodist and is a fundamental contributor to an unparalleled patient experience.
EDUCATION
EXPERIENCE
FLSA STATUS
Exempt
QUALIFICATIONS
EDUCATION
EXPERIENCE
SKILLS AND ABILITIES
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
SUPPLEMENTAL REQUIREMENTS
QUALIFICATIONSExempt
QUALIFICATIONS
EDUCATION
- Bachelor’s degree
EXPERIENCE
- Five years of experience in a hospital setting required, preferably within a patient services environment where routine resolution was required and knowledge of operations was critical
SKILLS AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Proficiency in oral and written Spanish or Arabic
- Proficiency in medical terminology
- Comprehensive knowledge of physician referral protocol and hospital policies and procedures
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
- Serves as main point of contact for all inpatient, outpatient, and physician office facilitation to include routing and handling requests appropriately. Applies in depth knowledge of hospital services as well as an ability to handle multiple tasks at once in a fast moving and dynamic environment
- Cultivates relationships with physician offices, professional services, and other hospital departments to ensure seamless coordination of patient encounters.
- Enhances patient experience by providing customized concierge assistance to each patient throughout the patient’s entire visit
SERVICE ESSENTIAL FUNCTIONS
- Delivers prompt and personalized service to patients, handles multiple requests including but not limited to information, medical appointments, rescheduling, cancellations, etc. while delivering culturally appropriate high-end concierge service to each patient. Develops creative, meaningful solutions for patients and family members. Will provide language assistance as needed
- Proactively resolves patient concerns to reach resolutions in a swift manner to avoid interruptions of services
- Communicates effectively with patients, family members, co-workers, medical staff hospital personnel, and all other clients; treats all individuals with dignity and respect and participates in activities to improve working relationships within the department
- Stays abreast of hospital services offered to better assist patients
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Provides appropriate and accurate documentation/tracking in (CRM) systems for each patient
- Partners with Finance to ensure an efficient and complete patient registration process
- Understands legal and liability considerations of maintaining confidentiality and addressing situations of necessary information disclosure; including confidentiality and mandated reporting of information to include federal, state, and organization
FINANCE ESSENTIAL FUNCTIONS
- Enters basic insurance and demographic information into appropriate data systems to streamline patient processing
- Provides support on auditing patient types such as International, International 1, Platinum, and/or Corporate patient information and collecting referral information on all patients whose services are facilitated at our hospitals
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Engages in special projects and committees as assigned by manager
- Seeks opportunities to drive new initiatives when needed and assumes alternative roles and responsibilities within the office as needed
SUPPLEMENTAL REQUIREMENTS
- WORK ATTIRE
- Uniform: No
- Scrubs: No
- Business professional: Yes
- Other (department approved): No
- On Call* No
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
EDUCATION
- Bachelor’s degree
EXPERIENCE
- Five years of experience in a hospital setting required, preferably within a patient services environment where routine resolution was required and knowledge of operations was critical
Company Profile:
Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!
Houston Methodist is an Equal Opportunity Employer.
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