Houston Methodist is proud to be named to Forbes’ America’s Best Large Employers 2026 list, a significant national recognition that reflects how our employees experience working here every day. The list, developed by Forbes in partnership with Statista, was announced February 10, 2026.
This honor is based on an extensive, …
HRSS Representative - HR Hub
Location:
REMOTE, must live in FL, GA, LA, TN, TX, WA
- Job Ref:
- JR-6496
- Job Shift:
- Day
- Job Type:
- Full Time
At Houston Methodist, the Human Resources Shared Services (HRSS) representative will provide Tier 1 support to Houston Methodist employees who have inquiries in matters such as Human Resources, absence, benefits, payroll, and compensation. This role ensures a high standard of customer service in alignment with our ICARE values, utilizing the ERP system to respond to Case Management requests, emails, phone calls, and chat inquiries. Additionally, the HR Shared Services Representative position is also responsible for special and ad hoc projects for designated benefits programs as assigned.
EDUCATION
EXPERIENCE
FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION
EXPERIENCE
SKILLS AND ABILITIES
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
SUPPLEMENTAL REQUIREMENTS
QUALIFICATIONSNon-exempt
QUALIFICATIONS
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
- Bachelor’s degree preferred
EXPERIENCE
- Two years of experience in a call center or customer service environment
- Experience with Human Resources, Benefits, or payroll preferred
- Bachelor’s degree satisfies experience requirement
SKILLS AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to communicate at all levels of the organization through multiple channels effectively with a customer service focus and application of positive language principles
- Strong verbal and written communication and interpersonal skills
- Outstanding customer service and teamwork skills including active listening skills
- Ability to work independently and make decisions within scope of role
- Time management skills, ability to multi-task and work in a fast paced environment
- Ability to professionally and confidentially resolve issues including working with stakeholders with varying work styles and personalities
- Working knowledge of ERP system and proficiency in Microsoft Office suite
- Knowledge of Human Resources, Absence, Benefits, Payroll and Compensation preferred
- Ability to work effectively and efficiently in a remote environment Demonstrates attention to detail and accuracy
- Handles multiple priorities, thinks tactically and strategically, demonstrates objectivity, and is results-oriented, and shows initiative and creativity
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
- Performs job duties in line with established service level agreement (SLA). Responds to inquiries professionally, courteously, accurately and with empathy, both verbally and in writing. Assists employees navigating through our Employee Resource System (ERP) and related vendor systems and other HR systems.
- Conducts self in a manner that fosters and contributes to a positive team environment. Contributes to improvement of department engagement scores.
- Provides Tier 1 support to inquiries in matters such as Human Resources, absence, benefits, payroll, and compensation. Utilizing the ERP system to respond to Case Management requests, emails, phone calls, and chat inquiries.
SERVICE ESSENTIAL FUNCTIONS
- Serves as a liaison between the employee and vendors to resolve eligibility or system issues regarding Human Resources, Absence, Payroll, and Compensation.
- Ensures that proper instructions, and associated documentation are provided. In some situations, serves as the initial point of contact for case management issues.
- Actively participates in organizational events as needed.
- Interprets policies, resolves complaints and provides education regarding the resources and services available to employees.
- Participates in special and ad hoc projects for designated programs as assigned and processes system data changes as needed upon request.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Stays up-to-date on benefit changes and updates to ensure accuracy in information dissemination.
- Actively participates in organizing the workflow. Prioritizes work and independently resolves routine issues on a regular basis. Identifies and escalates issues and opportunities for improvement.
FINANCE ESSENTIAL FUNCTIONS
- Self-motivated to independently manage time effectively and prioritize daily tasks. Minimizes incidental overtime. Helps other team members.
- Uses resources efficiently; does not waste supplies.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Stays abreast of trends and seeks out opportunities to apply innovative solutions to assigned programs. Makes recommendations focused on delivering high-quality, cost-effective programs to address the benefit needs of our employees.
- Assists in the evaluation of internal processes and makes recommendations for cost savings.
- Assumes responsibility for own learning needs and seeks continuing opportunities to meet those needs. Completes and updates the My Development Plan (MDP).
SUPPLEMENTAL REQUIREMENTS
- WORK ATTIRE
- Uniform: No
- Scrubs: No
- Business professional: Yes
- Other (department approved): No
- On Call* Yes
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
- Bachelor’s degree preferred
EXPERIENCE
- Two years of experience in a call center or customer service environment
- Experience with Human Resources, Benefits, or payroll preferred
- Bachelor’s degree satisfies experience requirement
Company Profile:
Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!
Houston Methodist is an Equal Opportunity Employer.
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