FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

• Master’s degree in healthcare, business administration or related field, required within one year of hire
• Completion of classroom learning prior to initiating the fellowship program

EXPERIENCE

• Experience in a healthcare setting with a solid understanding of healthcare operations

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Strong communication and presentation skills. Ability to conduct effective presentations
• Ability to establish and maintain positive external and internal relationships
• Strong analytical and interpersonal skills
• Exhibits resourcefulness, independent action and judgment that are position appropriate. Evaluates, selects and acts on various methods and strategies for solving problems and meeting objectives
• Flexible in handling change, able to juggle multiple high priority demands, able to adapt to new situations with innovative ideas or approaches. Can maintain focus on goals and easily adjust to how they are achieved
• Professional handling of exposure to confidential/sensitive information
• Expert knowledge of healthcare management, business plans, and ability to manage multiple projects
• Ability to travel

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Participates as a member of the hospital management team. Assists in the coordination of the Administrative Fellowship selection process.
• Establishes and maintains clear and concise communication, leading and initiating problem resolution related to the project scope. Identifies needs and constraints of project scope and status availability. Facilitates communication, managing stakeholder(s) expectations.
• Ensures responsibility for knowledge transfer to other staff and may review technical work of other staff.
• Works creatively and analytically in a problem-solving environment fostering teamwork, innovation and excellence. Actively leads and participates in meetings and provides meaningful contributions that drive decision-making and clearly identifies next steps.

SERVICE ESSENTIAL FUNCTIONS

• Works in collaboration with leader to drive project to successful outcomes, serving in an advisory capacity for complex business decisions by identifying needs, making assessments and problem solving.
• Prepares high-quality, written documents, proposals and presentations necessary to present to clients. Utilizes a variety of software applications to create/compose both non-routine and sensitive executive-level communications and reports.
• Completes and manages projects as assigned by the hospital executive that builds on Houston Methodist’s mission, strategy and strategic business plan.
• Chairs and serves on related task forces and committees as directed. Assists in the development of long-term tactics and strategies for the Hospital.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Actively participates on quality improvement teams, proactively driving quality improvement initiatives to ensure the best possible delivery of service, quality outcomes, and high customer satisfaction, as appropriate.
• Analyzes, measures and drives project performance, utilizing data, gathering tools and methods needed for project requirements. Communicates and disseminates timely data analysis and findings to management and appropriate entities and/or identified committees. Ensures quality and timely execution of client deliverables.
• Makes significant contributions, and/or provides technical/operational leadership to high visibility projects to identify and resolve issues of strategic importance to various assigned projects. Partners with team to ensure superior delivery of service and acts as liaison between all parties involved.

FINANCE ESSENTIAL FUNCTIONS

• Utilizes efficient and cost-effective work practices with department resources and supplies; provides recommendations to reduce expenses. Completes timely and accurate expense reports as determined by leadership, as applicable.
• Designs research plans for data gathering and analysis; significantly participates in interpreting analysis and developing action plans accordingly.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Analyzes and assesses present and future needs, trends, challenges, and opportunities. Participates in strategic planning for department. Generates and communicates new, innovative ideas and suggestions that improve quality or service.
• Supports hospital and department goals and offers innovative solutions through participation in department projects to improve the efficiency and effectiveness of current practices. Completes and updates My Development plan on an on-going basis. Ensures own career discussions occur with appropriate management.

SUPPLEMENTAL REQUIREMENTS

• WORK ATTIRE
  • Uniform: No
  • Scrubs: No
  • Business professional: Yes
  • Other (department approved): No
  
  ON-CALL*
  *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
  • On Call* No
  
  TRAVEL**
  **Travel specifications may vary by department**
  • May require travel within the Houston Metropolitan area Yes
  • May require travel outside Houston Metropolitan area Yes