At Houston Methodist, high performance goes beyond a single hospital or moment in time. It is built into how our teams collaborate, innovate and care for patients every day. That commitment has earned Houston Methodist recognition as the #1 top performing health system in the 2026 Modern Healthcare’s 15 Top …
Sr Clinical Physician Support Coordinator - Float
Location:
Hybrid, 2550 Holly Hall, Houston TX, 77054
- Job Ref:
- JR-8898
- Job Shift:
- Day
- Job Type:
- Full Time
At Houston Methodist, the Senior Clinical Physician Support Coordinator position is responsible for leading the efforts for improved use, personalization and adoption of physician related technologies. This position provides direct support to providers and facilitates optimized use of the systems and serves as a liaison between Information Technology (IT) teams, physicians & physician related committees to resolve issues, enhance system functionality and increase benefit realization. The Senior Clinical Physician Support Coordinator position will lead and mentor others in this role where appropriate.
EDUCATION
EXPERIENCE
LICENSES AND CERTIFICATIONS
Preferred
FLSA STATUS
Exempt
QUALIFICATIONS
EDUCATION
EXPERIENCE
LICENSES AND CERTIFICATIONS
Preferred
SKILLS AND ABILITIES
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
SUPPLEMENTAL REQUIREMENTS
QUALIFICATIONSExempt
QUALIFICATIONS
EDUCATION
- Bachelor’s degree in information technology, business administration or related field; or experience working as a licensed clinical or certified IT professional
- An additional four years of experience in addition to the experience listed below in lieu of bachelor's degree or licensed clinical or certified IT professional experience
EXPERIENCE
- Five years in a provider support, training or optimization capacity in an IT or clinical setting
LICENSES AND CERTIFICATIONS
Preferred
- EPIC - Certification (EPIC) Certification, proficiency or credentialed on Epic
SKILLS AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Understanding of Virtual Private Network (VPN) connectivity concepts and ability to troubleshoot connections at remote locations
- Proficiency in Microsoft Ooffice software including Outlook, Word, Exel and Powerpoint
- Demonstrates in-depth process knowledge of physician workflows and ability to translate them in clinical systems to expand physician usability
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
- Leads on-site support to members of the medical staff regarding use of provider related technologies including but not limited to the Employee Health Record (EHR), mobile solutions, and communication tools.
- Monitors provider related Key Performance Indicators (KPIs) and partners with the IT, Nursing an Quality departments to develop action plans for improvement.
- Provides excellent customer service with a physician focus with training support and problem resolution.
- Acts as liaison between the medical staff and hospital departments to resolve problems in operational and information technology system issues.
SERVICE ESSENTIAL FUNCTIONS
- Demonstrates the physician workflows and translates them into clinical systems to expand physician usability.
- Responds to physician needs within all hospital settings and clinic settings with Employee Health Record (EHR) concierge workflow support service.
- Supports physicians with required regulatory reporting as appropriate.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Partners with quality department and governing groups to prioritize initiatives and ensure patient safety, regulatory requests and best practice are incorporated into improvements.
- Coordinates on-site support during DNV and other regulatory auditing/survey processes.
- Monitors the Physician Efficiency Reports (Signal) for Epic and other provider related KPIs, partnering with Medical Staff Services, Operations, Quality and IT to develop action plans and evaluate improvement opportunities as appropriate.
FINANCE ESSENTIAL FUNCTIONS
- Assists with physician documentation improvements to insure maximum hospital revenue capture.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Identifies opportunities for new transformative solutions to support and enhance physician practice.
- Facilitates implementation of physician centric tools and insures physician adoption.
SUPPLEMENTAL REQUIREMENTS
- WORK ATTIRE
- Uniform: No
- Scrubs: Yes
- Business professional: Yes
- Other (department approved): No
- On Call* Yes
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
EDUCATION
- Bachelor’s degree in information technology, business administration or related field; or experience working as a licensed clinical or certified IT professional
- An additional four years of experience in addition to the experience listed below in lieu of bachelor's degree or licensed clinical or certified IT professional experience
EXPERIENCE
- Five years in a provider support, training or optimization capacity in an IT or clinical setting
LICENSES AND CERTIFICATIONS
Preferred
- EPIC - Certification (EPIC) Certification, proficiency or credentialed on Epic
Company Profile:
Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!
Houston Methodist is an Equal Opportunity Employer.
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