Care Manager - Transition in Care (Remote)

At Houston Methodist, the Care Manager position is a licensed, experienced staff nurse responsible for partnering collaboratively with interprofessional healthcare team to provide professional nursing care and disease management to high risk patients and employees identified in the hospital and ambulatory setting. This position focuses efforts on patient outreach and coordination of care for a panel of patients to achieve optimal outcomes and promote wellness, decreasing preventable Emergency Department (ED) visits and readmissions while improving patient satisfaction. The Care Manager communicates with the physicians and the interprofessional health care team to facilitate and maintains compassionate, efficient quality care and achievement of desired treatment outcomes. This position demonstrates compassion and clinical competence when providing care, use of technology, and managing emergencies, and acting as a patient and family advocate in order to monitor and maintain patient rights. This position performs the duties and responsibilities of a Care Navigator as well as mentors new staff and helps drive change by identifying areas where performance improvement is needed and possibly contributing to program or hospital-wide initiatives at management's discretion (e.g., day-to-day workflow, education, process improvements, patient satisfaction).

Requirements:

Qualifications:

LICENSES AND CERTIFICATIONS - REQUIRED

• RN - Registered Nurse - Texas State Licensure and/or Compact State Licensure within 90 days or
• RN-Temp - Registered Nurse - Temporary State Licensure within 90 days and
• BLS - Basic Life Support (AHA) and
• Magnet - ANCC Recognized Certification -- in applicable specialty area, to obtain within six months of hire/transfer, i.e. Case Management (Certified Case Manager (CCM), Accredited Case Manager (ACM), Registered Nurse-Board Certified (RN-BC), Certified Diabetes Care and Education Specialist (CDCES), etc. within 6 months

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrates ability to prepare and present departmental presentations

• Demonstrates strategic and analytic thinking to address gaps in care

• Demonstrates clinical problem-solving and critical thinking, and makes decisions using evidence-based analytical approach

• Ability to determine appropriate course of action in more complex situations

• Responds promptly to emails and phone calls from care team

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.

• Demonstrates overall skill in caseload management

• Strong assessment, and organizational skills as evidenced by capacity to prioritize multiple tasks and role components

• Ability to handle difficult situations involving patients, employees, physicians or others in a professional manner.

• Proficient computer skills including data entry, retrieval and report generation; experience documenting in an Electronic Medical Record

• Knowledge of community resources, health care financial and payer requirements/issues, and eligibility for state, local and federal programs.

• Exhibits a strong knowledge of the teaching principles of health care information to adult and geriatric populations

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist is one of the nation’s leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.