Houston Methodist is proud to be named to Forbes’ America’s Best Large Employers 2026 list, a significant national recognition that reflects how our employees experience working here every day. The list, developed by Forbes in partnership with Statista, was announced February 10, 2026.
This honor is based on an extensive, …
Manager Vendor Management
Location:
Corporate
8100 Greenbriar St., Houston TX, 77054
8100 Greenbriar St., Houston TX, 77054
- Job Ref:
- JR-7399
- Job Shift:
- Day
- Job Type:
- Full Time
At Houston Methodist, the Manager Vendor Management position is responsible for leading the strategic development, implementation, and oversight of a comprehensive vendor and representative management program across all hospital locations. This position is responsible for the centralization and enforcement of standardized vendor policies, onboarding, performance monitoring, and compliance tracking. The Manager Vendor Management position collaborates with key stakeholders, such as Supply Chain, Legal, Clinical Value Analysis (CVA), Operations, and IT, to streamline vendor engagement, improve accountability, and mitigate operational and regulatory risk. This position oversees vendor onboarding, business reviews, and compliance to ensure vendors meet performance expectations and contractual obligations.
The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work-related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
EDUCATION
EXPERIENCE
The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work-related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
FLSA STATUS
Exempt
QUALIFICATIONS
EDUCATION
EXPERIENCE
KNOWLEDGE AND ABILITIES
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
SUPPLEMENTAL REQUIREMENTS
QUALIFICATIONSExempt
QUALIFICATIONS
EDUCATION
- Bachelor's degree in supply chain, business, or related field; or additional four years of experience (in addition to the minimum experience requirements listed below) in lieu of degree
EXPERIENCE
- Five years of experience within the field, of which one year must have been in a people management role in healthcare; for internal employees four years of experience in relevant field with HM performance that demonstrates leadership responsibility
KNOWLEDGE AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
- Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
- Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
- Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
- Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
- Ability to work effectively in a fast-paced environment
- Demonstrates flexibility and adaptability in the workplace
- Deep understanding of vendor onboarding, credentialing, and policy governance in a healthcare setting
- Skilled in managing enterprise-wide programs, cross-functional initiatives, and stakeholder engagement
- Strong background in regulatory compliance related to vendor access and interactions
- Proficient in leveraging vendor management systems for process tracking and performance documentation
- Excellent communication and conflict-resolution skills to serve as a liaison between internal teams and vendor representatives
- Strategic thinker with the ability to manage tactical execution in a dynamic and fast-paced environment
- Familiarity with contract structures, service-level agreements (SLAs), and enforcement protocols
- Advanced Microsoft Office skills
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
- Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.
- Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
- Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as needed.
- Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators.
- Leads and develops a vendor management team responsible for onboarding, compliance, and performance oversight, while collaborating with internal stakeholders and supplier partners to ensure transparent, consistent, and effective vendor relationships.
SERVICE ESSENTIAL FUNCTIONS
- Plans and organizes day-to-day department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
- Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
- Implements a standardized vendor onboarding and representative access process across all hospitals. Collaborates with Supply Chain, Clinical Value Analysis, and Operations to align vendor engagement with organizational goals.
- Oversees ongoing education for vendor representatives, ensuring adherence to organizational policies and conduct expectations.
- Collaborates with Supply Chain, Clinical Value Analysis, and Operations to align vendor engagement with organizational goals.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles. Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable.
- Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions.
- Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting accidents, near misses, and/or adverse events immediately per department protocol and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety.
- Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
- Leads vendor management operations by monitoring and driving performance against response-time standards and key KPIs for Customer Navigation Specialists, ensuring timely issue resolution and a high level of service delivery.
- Conducts routine vendor business reviews with vendors and Strategic Sourcing to proactively identify risk and address issues before they impact operations or patient care.
- Partners with legal, compliance, and IT to ensure data security, credentialing adherence, and regulatory compliance (e.g., HIPAA, Stark, Anti-Kickback).
FINANCE ESSENTIAL FUNCTIONS
- Assists in the development of department budget and ensures that the department operates in a cost-effective manner. Manages/audits department expenses within approved budget parameters, ensuring that the department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Develops staffing plans and schedules to meet department/patient needs that reflect understanding of the importance of cost-effectiveness.
- Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
- Partners with Contracting and Value Analysis teams to strengthen vendor controls, prevent off-contract activity, and support financial risk mitigation through effective governance and value-based decision-making.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed/shared governance activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.
- Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change. Participates in the development and implementation of new procedures and the review and revision of existing procedures.
- Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, and units to achieve business goals.
- Seeks opportunities to identify developmental needs of self and staff and takes appropriate action and supports organizational growth and innovation. Ensures own career discussions occur with appropriate management. Completes and updates Individual Development Plan (IDP) on an ongoing basis.
SUPPLEMENTAL REQUIREMENTS
- WORK ATTIRE
- Uniform: No
- Scrubs: No
- Business professional: Yes
- Other (department approved): No
- On Call* Yes
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area Yes
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
EDUCATION
- Bachelor's degree in supply chain, business, or related field; or additional four years of experience (in addition to the minimum experience requirements listed below) in lieu of degree
EXPERIENCE
- Five years of experience within the field, of which one year must have been in a people management role in healthcare; for internal employees four years of experience in relevant field with HM performance that demonstrates leadership responsibility
Company Profile:
Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!
Houston Methodist is an Equal Opportunity Employer.
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