Houston Methodist Health is thrilled to announce our community’s recent achievement and recognition by Forbes. Officially released on May 23, Forbes recognized Houston Methodist in its annual list of America’s Best Employers for New Grads. In the “Healthcare and Social” industry category, Houston Methodist was ranked highly among the 35 …
Transfer Center Coordinator
Location:
Houston Methodist Hospital
6565 Fannin St
Houston, TX 77030
6565 Fannin St
Houston, TX 77030
- Job Ref:
- 54348
- Talent Area:
- Administrative
- Job Shift:
- 1st - Day
- Job Type:
- Full-Time
- Posted Date:
- March 22, 2024
At Houston Methodist, the Transfer Center Coordinator position is responsible for receiving demographic and clinical data from sending hospitals and ensuring an expeditious resolution to the request for transfer and the strict adherence to regulatory and customer service guidelines
*Seeking applicants with EMT background experience*
Requirements:
PEOPLE ESSENTIAL FUNCTIONS
- Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results.
- Always displays excellent customer service skills, whether on the phone or in person, to all customers needing assistance.
SERVICE ESSENTIAL FUNCTIONS
- Answers incoming calls and collects demographic and clinical data on patients transferring from other hospitals. Consults as needed with clinical support staff for an initial triage to assist in determining appropriate level of care.
- Assesses resource availability and relays information to caller.
- When necessary, hosts call with sending and receiving physicians in order to determine appropriate status.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Enters and thoroughly updates patient and operational data into various database systems in a timely fashion with a high level of accuracy.
- Ensures the patient transfer is handled in a timely manner and within Emergency Medical Treatment and Active Labor Act (EMTALA) guidelines.
- Maintains Incoming Transfer checklist with complete and accurate information.
- Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician(s), patient, and service areas regarding action taken and outcome.
- Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and Health Insurance Portability and Accountability Act (HIPAA) regulations.
FINANCE ESSENTIAL FUNCTIONS
- Completes patient financial clearance activities prior to transfer.
- Provides deposit/admission quotes to physicians and/or transferring hospitals.
- Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Identifies and presents areas for improvement in department operations and offers solutions by participating in department projects and activities.
- Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications:
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
- Two years of college preferred
WORK EXPERIENCE
- Three years of experience in a Patient Access area
- Experience with patient placement preferred
LICENSES AND CERTIFICATIONS - REQUIRED
- N/A
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Working knowledge of medical terminology, patient financial services, and hospital bed placement
- Proficient computer skills and ability to learn and navigate multiple software programs
- Excellent customer service and professional communication skills
- Ability to handle detail work accurately and rapidly
- Critical thinking and independent decision making skills
- Ability to analyze and solve problems
- Ability to remain calm in stressful situations with patience and understanding
- Ability to work independently and as a part of the healthcare team
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs No
- Business professional Yes
- Other (department approved) Yes
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
- On Call* No
TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No
Company Profile:
Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas (two-way tie) and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.
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