Houston Methodist Health is thrilled to announce our community’s recent achievement and recognition by Forbes. Officially released on May 23, Forbes recognized Houston Methodist in its annual list of America’s Best Employers for New Grads. In the “Healthcare and Social” industry category, Houston Methodist was ranked highly among the 35 …
Consultant - Digital Workplace (Benefits) - Hybrid
Location:
Greenbriar - 8100 Greenbriar St. Houston, Texas 77054
- Job Ref:
- 54212
- Talent Area:
- Human Resources
- Job Shift:
- 1st - Day
- Job Type:
- Full-Time
- Posted Date:
- March 19, 2024
Note: This position will work mostly remote with some onsite required at the office off of Greenbriar and La Concha.
JOB SUMMARY
At Houston Methodist, the Consultant for the Digital Workplace (the intranet) position is responsible for comprehensive program management, including coordinating work and administrative support, for programs and is accountable for performance. This position will execute strategies while managing relationships internally with hospital and corporate leadership and externally with clients, partners and vendors. Success in the Consultant position includes partnering with key operations stakeholders to design and successfully execute program elements that ensure leadership engagement of the strategy. This position focuses on the development of a strong network of internal stakeholders that will contribute to and drive the achievement of strategic goals. The Consultant position works independently and collaboratively to proactively identify problems and creative solutions to address requirements and partnering with vendors in assigned areas of responsibility on data, process solutions, and advisement. This position is responsible for various administrative and operational functions, and financial stewardship while providing education and technical expertise related to the program for successful implementation and sustainability. The position is part of HR Communications and will report to the Director of Benefits, Physician Services and HR Communications. Prior digital workplace experience is needed for the role.
Requirements:
PEOPLE ESSENTIAL FUNCTIONS
- Drive change management within their scope of work by effectively communicating project information to stakeholders, driving accountability to timelines and objectives and managing customer's expectations.
- Lead, coach and motivate project team members including leadership and front line staff.
- Validate work plan, duties, responsibilities, and scope of authority with management.
SERVICE ESSENTIAL FUNCTIONS
- Plan and organize all aspects of the project life cycle for small and medium sized projects including - definition of scope, objectives, compliance and governance.
- Determine staffing requirements, and allotment of available department resources to various phases of the project including direction and coordinate activities of project personnel.
- Shadow and round in assigned areas or projects to assist with information gathering related to people, process and priorities.
- Prepare reports for management, client and others.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Establish and maintain a relationship with Internal Audit and Business Practices to ensure adherence to all State and Federal regulations and to gain input on risks and mitigation plans.
- Maintain and adhere to the Internal Consulting team standards and departmental processes.
- Oversees and develops methodology to ensure compliance to all regulations and policies directly connected to Internal Consulting initiatives.
FINANCE ESSENTIAL FUNCTIONS
- Drive project performance to expected financial and process improvement outcomes including ROI and other project-based KPIs.
- Assist leadership with identification of areas where optimization can have a positive financial impact related to the Houston Methodist system.
- Helps team to meet ROI targets provided by the CFO.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Support Senior Strategy Consultant and Leadership with ongoing improvement initiatives by planning, implementing and monitoring compliance.
- Support system standardization of key business and operational processes to improve operational, financial and patient outcomes.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications:
EDUCATION
- Bachelors degree in business, nursing or related field required
- MHA, MBA, MSN or related degree preferred
WORK EXPERIENCE
- Five years experience in implementing and supporting complex medium to enterprise scale projects, preferably in a healthcare environment. Three years experience with masters degree.
LICENSES AND CERTIFICATIONS - REQUIRED
- N/A
LICENSES AND CERTIFICATIONS - PREFERRED
- PMP - Certified Project Management Professional (PMI)
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
- Candidate should possess extraordinary communication, organizational and leadership skills.
- Must have the ability to interact professionally with all levels of personnel, patients, families, visitors and physicians and to coordinate with physicians and service providers to achieve superior results.
- Extensive experience in grievance management, mediation and conflict negotiation, and crisis intervention.
- Ability to solve complex patient relations issues independently
- Critical thinking, problem-solving, and mature judgment
- Has knowledge of medical ethics and legal issues, including, Advance Directives, Ethics Committee, and the Patient Bills of Rights, as well as federal and state law and Joint Commission standards
- Has the knowledge and ability to use various measurement tools, integrate data, and prepare meaningful reports
- Intermediate to advanced knowledge of medical terminology
- Basic to intermediate level of computer competency - Microsoft Office Suite, and knowledge of healthcare information systems
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs No
- Business professional Yes
- Other (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
- On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area Yes
Company Profile:
Houston Methodist is one of the nation’s leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.
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